ALICIA HERNANDEZ JIMENEZ
Summary
Highly motivated and industrious professional poised to contribute a blend of expertise and determination towards optimizing business outcomes. Thriving in both collaborative team environments and self-directed roles, I harness a strong work ethic to swiftly adapt to varying processes and drive organizational objectives. Fueled by a passion for growth and efficiency, I consistently seek opportunities to meet company needs and elevate service value, embodying a resourceful and results-driven approach.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Receptionist
Caban Skin Institute
Tampa
01.2026 - 05.2026
- Greeted patients warmly and professionally upon arrival at the skin institute.
- Managed patient inquiries via phone and in-person with exceptional service.
- Maintained organized patient files and ensured compliance with privacy regulations.
- Processed patient payments accurately and handled billing inquiries promptly.
- Collaborated with team members to enhance office workflow and efficiency
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Secretary
Priority cool solutions
Tampa
12.2025 - 02.2026
- Managed scheduling and coordinated meetings for executive team.
- Organized and maintained office files and documentation systems.
- Assisted in preparing reports and presentations for management review.
- Communicated with clients and vendors to address inquiries and requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Newslink Associates
Tampa
10.2024 - 12.2025
- Assessed customer needs to provide assistance and information on product features.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service to ensure satisfaction.
Server
Gran Agave
Riverview
10.2021 - 10.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness of dining area and table settings.
- Assisted in training new servers on restaurant procedures.
- Processed payments and ensured accurate cash handling procedures were followed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Restaurant Hostess
Gran Agave
Riverview
10.2021 - 10.2024
- Maximized table turns and rotated seating for maximum guest satisfaction
- Provided exceptional customer service to ensure that guests left satisfied
- Managed reservations for large groups or special events within the establishment
- Trained new employees on restaurant's best practices and responsibilities
- Recorded and prepared to-go orders
- Answered telephones to record and confirm reservations and answer establishment questions
- Completed opening and closing procedures according to set standards
- Utilized problem solving skills when resolving conflicts between staff members or customers
Restaurant Hostess
Latin Grill
Brandon
05.2020 - 10.2021
- Monitored restaurant activity to determine seating and dining flow
- Managed the seating chart efficiently by rotating tables as needed during busy periods
- Maintained a professional appearance at all times while adhering to the dress code policy
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Organized reservations for large parties and special events in accordance with company policies
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Engaged with guests to maximize satisfaction with food and service
Education
Associate of Arts - Architecture Pathway
Hillsborough Community College
FloridaSkills
- Interactive communication skills
- Costumer service
- Check in & check out procedures
- Front desk operations
- Appointment scheduling
- Professional communication
- Phone Etiquette
- Professional Appearance
- Guest complaint resolution
- Empathy and understanding
- Problem-solving abilities
- Strong multitasking
- Positive attitude
- Time management
- Food service experience
- Guest satisfaction
- Ability to work under pressure
- Cash-handling procedures
- Sales
- Calendar management
- Office administration
- Microsoft office
- Email management
- Team management
- Organizational skills
Languages
- Spanish, Native
- English, Bilingual
Timeline
Receptionist
Caban Skin Institute
01.2026 - 05.2026
Secretary
Priority cool solutions
12.2025 - 02.2026
Sales Associate
Newslink Associates
10.2024 - 12.2025
Server
Gran Agave
10.2021 - 10.2024
Restaurant Hostess
Gran Agave
10.2021 - 10.2024
Restaurant Hostess
Latin Grill
05.2020 - 10.2021
Associate of Arts - Architecture Pathway
Hillsborough Community College