Ayva Salter
West Chicago,IL
Summary
Skilled with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of construction of machines and configuring software.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Works well under pressure, in fast paced environments, and quick with logical decision-making skills.
Various degrees of animal care, including exotic animals, within a hospital setting.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing documents and collecting messages to facilitate office communication. Positive and charismatic with strong relationship-building abilities.
Dedicated to learning and growing as an individual, as well as alongside a team. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Wheaton Animal Hospital
01.2023 - Current
- Schedule appointments according to doctor's notes, communicated with clients based off of individual patient's needs, and updated client records sent in via fax, email, or physical scan.
- Send and receive records while adhering to strict HIPPA guidelines.
- Handle, clean, and properly dispose of various biohazard wastes.
- Printed, identified, and filled prescription requests and queries in compliance with practice protocol.
- Checked patient records, demographic, and health history to keep information current.
- Coordinated patient check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Multitasking, prioritizing based off of situations presented or given, advising emergencies when needed.
Kennel Technician
Wheaton Animal Hospital
07.2022 - 12.2022
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Assisted with development of animal behavior modification plans.
- Cleaned and maintained kennel and hospital areas for optimized hygiene, including cages, runs and yards, as well as specialized rooms in the hospital, such as grooming areas, geriatric reserves, and surgery rooms.
Barista
Starbucks
02.2021 - 01.2022
- Monitored supply levels at counter and maintained customer areas to meet standardized demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores, all while managing various interruptions from fellow staff, or other customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Cleaned counters, machines, utensils and seating areas daily, as well as a "Clean Play" (deep cleansing of the store) taking place once every week.
- Mitigated angry or upset customers if order was incorrect, or if individual was generally displeased. Worked promptly to alleviate stress of the situation by offering compensation as directed by store guidelines.
Crew Member
Dairy Queen
09.2019 - 03.2020
- Collaborated with team members to complete efficient work in delivering food service
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Adhered to company safety standards, including cleaning and time management procedures.
- Maintained high levels of productivity by efficiently cleaning and washing all ice cream equipment.
Sales Associate
Spirit Halloween
07.2019 - 11.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise, ie. filling all shelf space.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Technical Director
Norris Cultural Arts Center
03.2017 - 05.2019
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Assessed expected technical challenges and developed proactive solutions.
Education
High School Diploma -
Saint Charles East High School
Saint Charles, ILNorthern Illinois University
Dekalb, ILSkills
- Interactive Communication Skills
- Sales Expertise
- Quick to Learn New Skills
- Ability to Self-Train
- Ability to Quickly Understand New Technological Servers
- Microsoft/OS/iOS
- Cash Register Operations
- Inventory Restocking and Replenishing
- Food Preparation and Safety
- Cash Handling
- Risk Assessments
- Sales Training
- Creative Merchandising
- Security Awareness
- Animal Care
- Animal Quarters Maintenance
Timeline
Receptionist
Wheaton Animal Hospital
01.2023 - Current
Kennel Technician
Wheaton Animal Hospital
07.2022 - 12.2022
Barista
Starbucks
02.2021 - 01.2022
Crew Member
Dairy Queen
09.2019 - 03.2020
Sales Associate
Spirit Halloween
07.2019 - 11.2019
Technical Director
Norris Cultural Arts Center
03.2017 - 05.2019
High School Diploma -
Saint Charles East High School
Northern Illinois University