JULIA E MORALES
HOLLYWOOD
Overview
12
12
years of professional experience
Work History
Customer Service Care
Optum Services Inc. Operating as Atlantic Medical Group
Remote
03.2025 - Current
- Assisted 51 medical centers with appointment scheduling. Supported patients in canceling and rescheduling appointments. Provided guidance on appointment management processes.
- Achieved high levels of patient satisfaction through effective management of incoming and outgoing calls. Enhanced patient engagement by executing timely follow-up calls, resulting in improved communication and support. Delivered exceptional service by addressing patient inquiries and concerns promptly.
- Managed updates to member files, ensuring accurate address and telephone information.
Universal Counselor
Change Healthcare Remote FL
04.2016 - 03.2025
- Answer incoming and outbound calls.
- Help the members with questions about Medicare, Medicaid, Food Stamps
- Send emails, fax, mails to the members.
- Bilingual customer service
- Receive calls from all the states every day
Customer Care Service
Solstice Benefits Inc Plantation FL
01.2014 - 03.2016
- Answer incoming calls from members.
- Make phone calls to the doctor’s office.
- Get preauthorization for the members for dental appointments.
- Send mail to the members with their benefits.
Education
Highschool Diploma -
Business Administration
University of Lima
Skills
- Work very well under pressure
- Very good sending emails Use of computers and Co telephones
- Bilingual English and Spanish
- Hard worker
- Reliable person
- Work well with others
- Friendly person
Timeline
Customer Service Care
Optum Services Inc. Operating as Atlantic Medical Group
03.2025 - Current
Universal Counselor
Change Healthcare Remote FL
04.2016 - 03.2025
Customer Care Service
Solstice Benefits Inc Plantation FL
01.2014 - 03.2016
Highschool Diploma -
Business Administration
University of Lima