JULIA GARRISON
Cedarville,OH
Summary
Motivated and people-oriented Psychology student at Cedarville University pursuing a Bachelor of Arts with concentrations in Comprehensive Counseling and Addictions/Chemical Dependency, along with minors in Asian Studies and Biblical Theology. Experienced in leadership roles across customer service and campus organizations, with a proven ability to manage teams, communicate effectively, and foster collaborative environments.
Demonstrates strong interpersonal skills, active listening, and cultural awareness, supported by international experience in Japan and South Korea and intermediate proficiency in Korean language. Recognized for adaptability, sound decision-making, and remaining calm under pressure while balancing multiple responsibilities. Passionate about building meaningful relationships and applying counseling, leadership, and service skills in internship and professional settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Team Lead
Cedarville University Campus Store
Cedarville, OH
08.2024 - Current
- Leads the customer care team in a high-traffic university campus store and bookstore, ensuring efficient daily operations
- Provides frontline customer support by addressing inquiries, resolving issues, and delivering a positive customer experience
- Supervises and supports team members, offering guidance, coaching, and performance feedback
- Coordinates shift activities, delegates tasks, and maintains workflow during peak periods
- Assists with point-of-sale operations, transactions, and handling customer concerns with professionalism
- Trains new employees on customer service standards, store procedures, and systems
- Collaborates with management to improve service processes and enhance overall customer satisfaction
- Maintains a strong understanding of store products, including textbooks and campus merchandise, to better assist customers
Supervisor
Chick-fil-A
Cincinnati, OH
09.2019 - 02.2026
- Served as a working supervisor, balancing team member responsibilities with leadership duties to support daily operations
- Provided guidance and support to staff by answering questions, resolving issues, and fostering a collaborative work environment
- Managed cash handling and safe operations with accuracy and accountability
- Delivered strong customer service, including handling phone inquiries and resolving customer concerns
- Led shifts by coordinating team activities, delegating tasks, and ensuring efficient workflow
- Created daily plans, task lists, and operational priorities to maintain productivity
- Opened and prepared the store for daily operations, ensuring readiness and organization
- Trained new employees on procedures, policies, and performance expectations
Education
M.Min - Master of Ministry
Cedarville University
Cedarville, OH05-2028
Bachelor of Arts - Psychology
Cedarville University
Cedarville, OH05-2027
Skills
- Leadership
- Effective team player
- Team management
- Strong communication skills
- Multi-task management
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Cultural awareness
- Interpersonal skills
- Calm under pressure
Certification
- QPR Suicide Prevention Training - Fall 2025
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Customer Care Team Lead
Cedarville University Campus Store
08.2024 - Current
Supervisor
Chick-fil-A
09.2019 - 02.2026
M.Min - Master of Ministry
Cedarville University
Bachelor of Arts - Psychology
Cedarville University