Julia A. Ornelas
Bolingbrook,IL
Summary
Motivated individual with background as Assistant Store Manager in Training. Possess relevant experience in retail management, including inventory control, staff supervision, and customer service. Strengths include strong problem-solving abilities, leadership skills, and adaptability to different work environments. Notable contributions include enhancing operational efficiency and improving store performance through effective team training and development.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
1
1
Language
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Store Manager in Training
Dominos Pizza Inc.
Naperville, IL
07.2025 - Current
- Processed customer orders and efficiently resolved service issues to enhance customer satisfaction.
- Resolved customer complaints and inquiries promptly and professionally.
- Trained team members on store procedures and product preparation to ensure consistent service quality.
- Assisted managers with opening and closing procedures.
- Managed cash drawer and daily register balancing.
- Conducted regular inventory checks to ensure proper stock levels were maintained. and restocked food and supply areas.
- Monitored food safety and sanitation standards.
- Utilized POS system for all transactions including cash handling, returns and exchanges.
- Supported store operations in Domino's Pizza retail environment.
Pet Care Specialist
Petsmart
Bolingbrook, IL
01.2024 - 07.2025
- Provided PetSmart pet care support for fish, reptiles, birds, and small animals.
- Fed animals and monitored behavior for signs of stress or illness.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Administered medication and treatment as prescribed by veterinarian to optimize animal health.
- Answered customer questions about pet care, handling, and habitat setup.
- Fed pets on schedule with appropriate food for their health needs. on-schedule and with appropriate food for developmental or health requirements.
- Communicated positively with clients to understand and meet pets' unique needs.
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Supported enrichment activities to promote, encourage and evaluate pet behaviors.
Sales Associate
Kohls Department Store
Bolingbrook, IL
03.2023 - 03.2024
- Greeted shoppers and provided friendly customer service throughout department store sales floor.
- Assisted customers with merchandise selection, sizing, and product questions.
- Maintained fitting rooms by recovering items and returning products to sales floor.
- Replenished shelves and organized clothing racks with folded merchandise.
- Resolved customer concerns and referred issues to store leadership.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Science - Forensic Science/Biology
Joliet Junior College
Joliet, IL 08.2024 - 10.2026
Bolingbrook High School
bolingbrook, ILSkills
- Laboratory techniques
- Specimen collection
- Biological analysis
- Evidence handling
- Data recording
- Report writing
- Health and safety
- Team management
- Desktops, laptops, and mobile devices
- Professionalism
- Multitasking Abilities
- Decision-making
- Goal setting
- Continuous improvement
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager in Training
Dominos Pizza Inc.
07.2025 - Current
Associate of Science - Forensic Science/Biology
Joliet Junior College
08.2024 - 10.2026
Pet Care Specialist
Petsmart
01.2024 - 07.2025
Sales Associate
Kohls Department Store
03.2023 - 03.2024
Bolingbrook High School