Julia (Elizabeth) Chapman
Charlotte,NC
Summary
Dedicated retail professional with strong customer service skills and a focus on inventory management. Committed to maintaining an organized environment and enhancing customer satisfaction. Studying to take actuarial exams, and planning on taking the CPA exam. Team-oriented and collaborative, with experience in working in both academic and athletic settings as a member of UNC Charlotte's Women's Club Basketball team.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Nike Clearance Store
Concord, North Carolina
05.2025 - Current
- Assisted customers in selecting athletic gear and apparel.
- Maintained store cleanliness and organized merchandise displays.
- Operated the cash register and processed customer transactions.
- Provided product information and answered customer inquiries.
- Participated in inventory management and restocking items on shelves.
- Collaborated with team members to ensure excellent customer service.
- Handled customer complaints in a professional manner.
Retail Sales Associate
Plato's Closet
Huntersville, North Carolina
02.2025 - 05.2025
- Operated the cash register, and processed customer transactions and returns.
- Participated in inventory management and restocking items on racks.
- Collaborated with team members to ensure excellent customer service.
- Stay informed about current fashion trends for teens and young adults to make informed decisions when purchasing used items from customers.
- Organized clothing and accessories by category, size, and color to ensure an aesthetic, appealing storewide appearance.
Recreation Assistant
Transylvania County Parks And Recreation
Brevard, North Carolina
05.2023 - 08.2024
- Instructed individuals or groups on proper technique for participating in recreational activities.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Maintained cleanliness and safety of park facilities and recreational equipment.
Production Worker
Survival Innovations
Mills River, North Carolina
03.2021 - 08.2023
- Assisted production team with daily operational tasks and workflow management.
- Collaborated with team members to meet production goals consistently.
- Inspected finished products for quality assurance before packaging.
- Followed detailed work instructions to complete assigned tasks reliably.
- Participated in inventory management/organization, data entry, filing papers, and manufacturing.
Education
Some College (No Degree) - Finance/Accounting, Actuarial Mathematics Minor
University of North Carolina At Charlotte
Charlotte, NCSkills
- Financial analysis
- Data entry
- Customer service
- Team collaboration
- Inventory management and organization
- Effective communication
- Leadership
- Cash handling
- Time management
- Conflict resolution
- Problem-solving
- Phone etiquette
Affiliations
- Member of the Women's Club Basketball team at UNC Charlotte
Timeline
Retail Sales Associate
Nike Clearance Store
05.2025 - Current
Retail Sales Associate
Plato's Closet
02.2025 - 05.2025
Recreation Assistant
Transylvania County Parks And Recreation
05.2023 - 08.2024
Production Worker
Survival Innovations
03.2021 - 08.2023
Some College (No Degree) - Finance/Accounting, Actuarial Mathematics Minor
University of North Carolina At Charlotte