Wynetta Belle
Scotch Plains,NJ
Summary
Customer-focused retail professional with expertise in conflict resolution and relationship building. Enhances customer satisfaction through effective communication and process improvement. Skilled at driving sales and fostering lasting connections that elevate the overall customer experience.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Nordstrom
Edison, New Jersey
11.2025 - Current
- Processed customer transactions accurately and efficiently at the cash register.
- Collaborated with team members to foster a welcoming shopping environment that encouraged customer engagement.
- Provided product knowledge to enhance customer shopping experiences.
- Assisted customers in identifying ideal products, enhancing their overall shopping experience.
- Maintained cleanliness of work environment through regular sweeping, dusting, vacuuming, and mopping, ensuring a pleasant atmosphere for customers.
Customer Experience Collegue
Macy's
Short Hills, New Jersey
09.2024 - 05.2025
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Recognized by management for providing exceptional customer service and as top 10 weekly sales person.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Accounts Receivable Coordinator
Veronica Beard
New York, New York
09.2022 - 04.2023
- Conducted credit checks on applicants, determined credit limits, and established billing terms.
- Resolved customer billing disputes, addressed credit issues, and corrected discrepancies.
- Developed payment plans to assist clients in managing their debts.
- Produced monthly financial statements for management review.
Accounts Receivable Analyst
Sunham Home Fashions
New Providence, New Jersey
10.2021 - 05.2022
- Resolved client account discrepancies to ensure timely payments and maintain positive relationships.
- Collaborated with sales and finance teams to ensure billing accuracy.
- Maintained daily records of accounts receivable transactions to support financial accuracy and reporting.
- Assisted in the reconciliation of accounts to maintain financial integrity.
Accounts Recceivable/EDI Analyst
Extreme Concepts
Rahway, New Jersey
01.2019 - 10.2021
- Analyzed EDI transactions to ensure compliance with industry standards.
- Developed and maintained EDI documentation for internal processes.
- Assisted in developing business requirements for new projects related to Electronic Data Interchange.
Office Manager
Metropolitan Landscaping
Bloomfield, New Jersey
06.2014 - 05.2018
- Oversaw inventory management and ordered supplies.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Facilitated interdepartmental communication to improve collaboration.
- Developed work schedules aligned with budgets and workloads, prioritizing essential tasks.
Business Process Analyst
Global Aerospace
Parsippany, New Jersey
09.2006 - 08.2011
- Conducted system, unit, and acceptance testing on newly developed applications to ensure functionality and user satisfaction.
- Served as primary support contact for end users, resolving issues within a 24-hour SLA to maintain operational efficiency.
- Completed voluntary customer service training to improve service delivery and enhance customer satisfaction.
Education
Bachelor of Science - Business Administration
Northeastern University
Boston, Massachusetts, MA04-2005
Skills
- Sales transactions
- Customer service
- Visual merchandising
- Upselling and cross selling
- Customer relationship management
- Customer needs assessment
- Conflict resolution
- Complaint management
- Dispute mediation
- Process improvement
- Transaction processing
- Billing management
- Accounts receivable management
- Accounts payable management
- Payroll processing
- Cash application
- Microsoft Excel
- Data analysis
- Financial analysis
- ERP systems
- Credit negotiation
- Reliability and punctuality
- Relationship building
- Credit negotiation
- Conflict management
Timeline
Retail Sales Associate
Nordstrom
11.2025 - Current
Customer Experience Collegue
Macy's
09.2024 - 05.2025
Accounts Receivable Coordinator
Veronica Beard
09.2022 - 04.2023
Accounts Receivable Analyst
Sunham Home Fashions
10.2021 - 05.2022
Accounts Recceivable/EDI Analyst
Extreme Concepts
01.2019 - 10.2021
Office Manager
Metropolitan Landscaping
06.2014 - 05.2018
Business Process Analyst
Global Aerospace
09.2006 - 08.2011
Bachelor of Science - Business Administration
Northeastern University