Reliable and dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
04.2021 - Current
Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
Distributed mail on foot to residences and businesses, delivering to approximately 500-600 customers per shift.
Displayed excellent stamina while walking long distances over varied terrain throughout each day''s scheduled route assignments, contributing positively to overall health levels as well as job performance.
Repossession Agent
NJC Asset Repo
05.2015 - 04.2021
Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
Improved client satisfaction by promptly locating and recovering collateral assets.
Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
Ensured safety compliance by adhering to local laws and regulations during repossessions.
Contributed to a high rate of successful asset recovery while minimizing damage claims from both clients and debtors alike through careful handling procedures during repossessions.
Safeguarded company assets and property by ensuring proper storage and security measures for repossessed vehicles in designated facilities.
Lead Pawnbroker
Bayou Pawn
03.2012 - 05.2015
Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
Performed store open and close procedures as part of shift responsibilities.
Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - Fine Arts
Houston Community College
Houston, TX
08.2012
Skills
Safe Driving - 1 and 2 ton trucks, box trucks, RHD
Reliability and punctuality
Adherence to Deadlines
Package handling
Proper lifting techniques
Vehicle Inspection
Route Navigation
Confidentiality Awareness
Safety awareness
Weather Tolerance
Attention to Detail
Clear Communication
Microsoft Office
Documentation and Recordkeeping
Negotiation and Resolution
Conflict Resolution
Training and Teaching
Investigative research/Skip Tracing
Risk Management
Languages
Spanish
Native or Bilingual
Timeline
City Mail Carrier
United States Postal Service, USPS
04.2021 - Current
Repossession Agent
NJC Asset Repo
05.2015 - 04.2021
Lead Pawnbroker
Bayou Pawn
03.2012 - 05.2015
Associate of Arts - Fine Arts
Houston Community College
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ERIC WALLACEERIC WALLACE
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS