Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Julian Bradford

Pittsburgh,PA

Summary

I am results-oriented and detail-driven, with a strong background in customer service, management, operations, technical support, and talent training. I possess valuable experience in maintaining high customer satisfaction through exceptional service. I am dedicated and reliable, with excellent administrative skills and a keen eye for detail. I am capable of thriving in fast-paced environments. Additionally, I bring a strong work ethic and commitment to success, complemented by reliable transportation, ensuring punctuality and flexibility in work hours. I seek a challenging opportunity to leverage my skills and contribute to a dynamic team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Team Leader

Express, Inc.
05.2024 - Current
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Forecasted sales to management and collaborated to build effective sales team.
  • Supported stores conducting sales promotions and special events.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Contributed to successful daily upkeep of warehouse inventory tracking.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Operations Expert

Express, Inc.
12.2023 - 05.2024
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Performed statistical analyses to gather data for operational and forecast team needs.

Shift Supervisor

Wendy's
09.2023 - 12.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed store opening and closing procedures and balanced tills.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Crew Member

Wendy's
03.2023 - 09.2023
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Pittsburgh Online Academy
Pittsburgh, PA
06.2024

Skills

  • Project Management
  • Communication Skills
  • Customer Satisfaction
  • Research
  • Quick Learning
  • Training & Development
  • Sales Management
  • Sales Coaching
  • Team Management
  • Sales Presentations
  • Stockroom Management
  • Customer Retention
  • Upselling strategies
  • Competitor Analysis
  • Merchandise flow

Certification

  • Driver's License, 02/01/23, 09/01/26
  • CPR Certification, 05/01/22, 05/01/24

Awards

The Digital Art Award, 05/01/20, The Digital Art Award was awarded to three individuals throughout Corte Madera School for excellent design skills and creativity.

Timeline

Sales Team Leader

Express, Inc.
05.2024 - Current

Operations Expert

Express, Inc.
12.2023 - 05.2024

Shift Supervisor

Wendy's
09.2023 - 12.2023

Crew Member

Wendy's
03.2023 - 09.2023

High School Diploma -

Pittsburgh Online Academy

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Julian Bradford