Collaborate with cross-functional teams to streamline patient care pathways and improve service delivery.
Analyze data trends to inform decision-making and optimize resource allocation.
Implement best practices in clinical operations to elevate patient outcomes and satisfaction.
Drive policy development initiatives aligning with organizational goals and regulatory compliance.
Manage stakeholder relationships, facilitating communication between clinical staff and administration.
Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
Senior Manager, Outpatient Operations
Memorial Sloan Kettering Cancer Center
Montvale, NJ
01.2024 - Current
Managed staff and clinicians in the following services: Medical Oncology, Infusion, Pharmacy, and Pediatrics
Created an internal centralized infusion scheduling model at MSK BER to support volume and demand of unit
Developed an onboarding tool for new care coordinators in multiple assignments such was Warm Welcome, Thoughtful Sendoff, Infusion and Pharmacy within the Microsoft Planner application
Member of the Manager Accountability Council
Supported the ongoing planning and implementation of EPIC and Medical Coordinators at MSK BER
Provided strong leadership to enhance team productivity and morale
Led cross-functional teams to achieve project milestones and deliver high-quality results in collaboration with our Medical Site Director, Nursing Leadership, and Admin Leadership
Manager, Outpatient Operations
Memorial Sloan Kettering Cancer Center
Montvale, NJ
08.2021 - 02.2024
Managed staff and clinicians in the following services: Medical Oncology, Infusion, Pharmacy, and Pediatrics
Supported operations in both MSK BER and MSK BSK in Medical Oncology, Infusion, and Pharmacy
Established Care Coordinator Champions at MSK BER to support the onboarding of new staff
Supported the implementation of the 12.5 HR Care Coordinator model by developing new ways to support building operations in staff schedules, and the completion of scheduling and pending work
Established cross-site early manager roles and assignments between MSK BER and MSK BSK
Implemented hydration stations within infusion to support overall volume and demand
Onboarded new Manager at MSK BSK and supported the onboarding of new Associate Director at MSK BSK during transitional period
Managed and motivated employees to be productive and engaged in work.
Assistant Manager, Outpatient Operations
Memorial Sloan Kettering Cancer Center
Montvale, NJ
09.2019 - 08.2021
Managed staff and clinicians in the following services: Medical Oncology, Radiation Oncology, Infusion, Pharmacy, Blood Draw, Symptomatic Care Clinic, Supportive Care, and Pediatrics
Maintained responsibility for the overall planning and operations of twenty physicians’ outpatient clinics in the departments of Medical and Radiation Oncology, including ten offices on-site
Provided ongoing individual feedback to thirty direct reports on performance strengths and opportunities for improvement; recognized accomplishments, improvements in performance and innovative ideas
Obtained, organized, analyzed and communicated data necessary for fulfilling department needs, including weekly NV access data presented to our Medical Director; provided recommendations regarding departmental operations based on critical analysis of information
Team Lead, Outpatient Operations
Memorial Sloan Kettering Cancer Center
Montvale, NJ
04.2018 - 09.2019
Supported staff and clinicians in the following services: Medical Oncology, Radiation Oncology, Infusion, Pharmacy, Blood Draw, and Symptomatic Care Clinic
Assisted in the development of new workflows and clinic specifics for site opening
Outlined and implemented workflows for the Radiation Oncology Department at MSK Bergen
Supported leadership in ensuring staff’s compliance with departmental procedures and policies
Used iQueue to manage all incoming infusion scheduling requests from coordinators
Managed Rate My Hospital assignments and follow up for the department of Radiation Oncology
Care Coordinator II
Memorial Sloan Kettering Cancer Center
New York, NY
01.2016 - 04.2018
Managed and facilitated outpatient clinic for Dr. Diane Reidy-Lagunes in the STGI service
Acted as a liaison between patients, families, and the clinical team to ensure exceptional care
Collaborated with the clinical team to adjust templates to decrease patient wait times
Participated in special projects including: introducing the Commack site to lab flow operations, becoming a member of the STGI Task Force, and participating in the 'Scribe' pilot
Assistant Creative Director
Resource & Event Management, LTD.
New York, NY
08.2008 - 06.2015
Constructed multiple design concepts for all printed materials, awards and certificates
Generated designs for the following high-profile clients: Calvary Hospital, The Fashion Footwear Association of New York, WNET, The Tom Coughlin Jay Fund Foundation
Oversaw the production of journals and comprehensive annual reports for events
Published event photos and videos for internal archives and client distribution