Julian Dallas
Maineville,OH
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
BSI Engineering
01.2019 - 12.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Used ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
Service Desk – Co-Op Student Worker
UC Integrated
03.2017 - 12.2018
- Level 1 service desk support for faculty, student, and staff users
- Resolve issues regarding network access, Outlook, logins, and accessing Websites
- Assist callers in Setting up VPNs on multiple devices (laptops, tablets, phones)
- Set up Duo (Two-Factor Authentication) for users on phones
- Experience using work ticketing systems: Team Dynamix and Footprints
Ad Product Coordinator
Meijer
06.2015 - 08.2020
- Scanned multiple departments to find holes (items that aren’t on shelf)
- Locate holes in the back room, and send them to their respective departments
- Scan UPC’s for holes that weren’t found, and adjust counts, which allows the system to order more items
- Check departments for missing signs or shelf tags, and make them
- Keep skids, and m-carts in backroom clean and organized
Education
Bachelor of Science - Information Technology (IT, Networking/Systems
University of Cincinnati
Associate of Applied Science - Computer Network Engineering
Cincinnati State Technical And Community College
Cincinnati, OH05.2014
Skills
- Virus Protection Software
- Installing New Hardware
- Server Deployment
- Hardware and Software Updates
- Help Desk Support
- Wireless Access Point
- Microsoft Operating Systems
- Training Junior Team Members
- VMware Virtualization
Certification
CompTIA Security Plus
Timeline
IT Specialist
BSI Engineering
01.2019 - 12.2022
Service Desk – Co-Op Student Worker
UC Integrated
03.2017 - 12.2018
Ad Product Coordinator
Meijer
06.2015 - 08.2020
Bachelor of Science - Information Technology (IT, Networking/Systems
University of Cincinnati
Associate of Applied Science - Computer Network Engineering
Cincinnati State Technical And Community College
CompTIA Security Plus