Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
3
3
years of professional experience
Work History
Baking Training Specialist
Panera Bread
Antioch, CA
09.2023 - Current
Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Identified and communicated to management regarding areas needing additional training.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Collaborated with senior and department leaders to develop and implement workforce plans
Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
Certified Baker Trainer
Panera Bread
ANTIOCH, CA
05.2023 - 09.2023
Developed and implemented comprehensive training plans for certified bakers.
Created instructional materials such as handouts, presentations, and videos to train new certified bakers.
Coached certified bakers on proper handling of bakery equipment and ingredients.
Collaborated with other departments within the organization to ensure smooth implementation of training initiatives.
Provided feedback on the performance of newly trained bakers during their probationary period.
Mentored baking staff in proper techniques and bakery procedures.
Certified Baker
Panera Bread
ANTIOCH, CA
04.2022 - 06.2023
Maintained high standards of cleanliness, sanitation and safety in the bakery.
Monitored product quality throughout production process.
Documented any problems that occurred during baking process.
Baked fresh bread and pastries for cafes and restaurants.
Shift Lead Manager
Taco Bell
Antioch, CA
10.2021 - 03.2022
Coordinated shift-based inventory receiving, auditing and restocking.
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed opening and closing duties to facilitate business operations.
Resolved customer complaints and reported issues to senior management.
Food Champion
Taco Bell
Antioch, CA
05.2021 - 10.2021
Worked efficiently to handle high order volumes during rush periods, both at front counter and from drive-thru customers.
Accepted orders at counter and drive through, greeting customers enthusiastically and assembling orders with speed and accuracy.
Kept drawer accurate by correctly processing cash, card and mobile payments.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Assisted management with monthly inventory control