Julian DeGraffenridt
Charlotte
Summary
Operations and technical support professional with a Bachelor’s in Computer Information Systems, specializing in Financial Technology, Banking operations, and data-driven process optimization. Skilled in workflow management, underwriting oversight, and technical support, seeking an operations-focused role where efficiency, problem-solving, and cross-functional collaboration drive business impact.
Overview
9
9
years of professional experience
Work History
Operations & Technical Support Specialist
FinTech Processing
Charlotte, NC
06.2023 - Current
- Oversee in-house underwriting and manage leads through the onboarding pipeline, ensuring smooth transitions from prospecting to activation.
- Act as liaison between the company and partner banks, managing account updates, resolving operational issues, and ensuring compliance.
- Optimize IRIS CRM workflows to improve efficiency, reduce processing time, and support team productivity.
- Deliver merchant technical support, including POS software troubleshooting and handheld terminal configuration, both in-office and after hours.
- Collaborate with sales, underwriting, and support teams to streamline processes, drive merchant satisfaction, and enhance retention.
Account Manager
Spot Freight Inc
Charlotte, NC
09.2022 - 06.2023
- Managed client accounts and a consistent sales pipeline through prospecting, cold calls, and strategic communication.
- Consulted with clients to provide tailored shipping solutions, optimize freight operations, and provide competitive quotes.
- Coordinated logistics including load building, scheduling, and carrier selection, ensuring operational efficiency and timely deliveries.
Vehicle Technician
BMW Group
Charlotte, NC
11.2021 - 08.2022
- Installed decals, advertisements, and vehicle wraps, ensuring precision placement and quality standards.
- Maintained vehicle cleanliness and verified proper adhesion and visibility of graphics.
Warehouse Package Handler
FedEx Ground
Charlotte, NC
07.2020 - 10.2021
- Handled loading, unloading, sorting, and scanning of packages, maintaining accuracy and efficiency under strict deadlines.
Assistant Manager
Food Lion
Charlotte, NC
03.2017 - 05.2020
- Led and trained store associates to meet departmental goals and maintain customer service standards.
- Managed front-end registers, Food Lion To-Go operations, inventory systems, and productivity reporting.
- Promoted a culture of customer satisfaction, efficiency, and operational excellence.
Education
Bachelor of Computer Information Systems -
University of South Carolina Upstate
Spartanburg, SCHigh School Diploma -
St. Johns High School
Johns Island, SCSkills
- Operations & workflow management (IRIS CRM, onboarding pipelines)
- Account management & client relationship liaison
- Data analysis & reporting for process improvement
- Technical support: POS systems, handheld terminals, software troubleshooting
- Project management, process optimization & risk mitigation
- Programming: Java, Python
- Customer service, leadership & cross-team collaboration
Websites
Timeline
Operations & Technical Support Specialist
FinTech Processing
06.2023 - Current
Account Manager
Spot Freight Inc
09.2022 - 06.2023
Vehicle Technician
BMW Group
11.2021 - 08.2022
Warehouse Package Handler
FedEx Ground
07.2020 - 10.2021
Assistant Manager
Food Lion
03.2017 - 05.2020
Bachelor of Computer Information Systems -
University of South Carolina Upstate
High School Diploma -
St. Johns High School