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Operations and technical support professional with a Bachelor’s in Computer Information Systems, specializing in Financial Technology, Banking operations, and data-driven process optimization. Skilled in workflow management, underwriting oversight, and technical support, seeking an operations-focused role where efficiency, problem-solving, and cross-functional collaboration drive business impact.

Highly reliable and detail-oriented Operations Clerk with over 15 years of experience providing administrative and logistical support across the banking, manufacturing, hospitality, and federal sectors. Demonstrated expertise in cash handling, data entry, shipping and receiving, quality control, and cross-functional team coordination. Proven ability to maintain accuracy, meet deadlines, and deliver exceptional customer service in high-volume, time-sensitive environments.
Professional in operations with proven track record of ensuring smooth administrative functions and process optimization. Highly adaptable with strong problem-solving abilities and focus on efficient workflow management. Known for collaborative teamwork and reliability, adept at adjusting to evolving needs. Skilled in data entry, inventory control, and document management, with results-driven mindset.

Administrative professional with supervisory experience and a strong academic foundation in legal studies. Experienced in records management, documentation, scheduling, compliance, and confidential information handling. Currently pursuing a Master’s degree in Justice Administration with a concentration in law.

Highly skilled billing and customer service professional with over 14 years of experience in billing cycle management, document preparation, and customer relations. Proficient in using technology, including advanced knowledge of Microsoft Word and Excel, to streamline processes and improve accuracy. Proven ability to manage multiple priorities under pressure while delivering exceptional results. Strong communication, organizational, and problem-solving skills. I bring a blend of hard and soft skills vital for optimizing financial and customer service excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Jhmaal Jackson

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Operations & Technical Support Specialist

Independent Contractor - Technical & Administrative Support

Customer & Technical Support Representative

Lead Operator & Operations Supervisor

Education

Associate of Science - Criminal Justice, Information Technology Security

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Operations & Technical Support Specialist

Independent Contractor - Technical & Administrative Support

Customer & Technical Support Representative

Lead Operator & Operations Supervisor

Associate of Science - Criminal Justice, Information Technology Security

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