Julian Delacruz
Fayetteville,NC
Summary
Results-driven team leader with a strong focus on fostering collaboration and enhancing customer satisfaction. Proven expertise in conflict resolution, employee training, and problem-solving within fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Leader
Target
Southern Pines, North Carolina
04.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new employees on store procedures and customer service expectations.
- Ensured compliance with safety standards and store policies during shifts.
- Collaborated with team members to maintain a clean and organized environment.
Coffee Master
Starbucks
Fayetteville, NC
09.2022 - 04.2026
- Conducted coffee tastings to enhance customer engagement and education.
- Trained team members on coffee brewing techniques and product knowledge.
- Maintained high standards of cleanliness and organization.
- Collaborated with team to create a welcoming atmosphere for customers.
- Demonstrated espresso machine operation for effective beverage preparation.
- Resolved customer inquiries and feedback to ensure satisfaction with products.
- Demonstrated exceptional customer service by engaging customers in conversation, providing product knowledge and responding to inquiries.
Team Member/Shift Manager
Kentucky Fried Chicken
Petersburg, Virginia
08.2021 - 09.2023
- Delivered excellent customer service by addressing orders and inquiries promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in training new team members on daily operations and procedures.
- Prepared food items according to established recipes and standards.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Maintained a clean and organized work area throughout the shift.
- Monitored inventory levels and communicated needs to management regularly.
- Followed health and safety regulations to maintain a safe working environment.
Education
Associate Degree in Nursing -
Fayetteville Technical Community College
Fayetteville, NC05-2028
Skills
- Team leadership
- Project management
- Team supervision
- Team development
- Employee training
- Coaching
- Mentoring
- Work planning
- Operational support
- Time management
- Conflict resolution
- Problem solving
- Teamwork and collaboration
- Client relations
- Problem-solving
Timeline
Team Leader
Target
04.2026 - Current
Coffee Master
Starbucks
09.2022 - 04.2026
Team Member/Shift Manager
Kentucky Fried Chicken
08.2021 - 09.2023
Associate Degree in Nursing -
Fayetteville Technical Community College