Julian Fernandez

Orange,NJ

Summary

I am a reliable with over a decade of leadership

Qualities and customer service experience. I’ve managed teams, solved customer sales problems and optimized operations in franchises across the tri state. I’m known for being hands on adaptable, and result driven. I bring a strong work ethic and proven track record. I’m excited to contribute my skills and experience to a dynamic team that values service and growth.

Overview

years of professional experience

Work History

Management / Customer Service

Luigi’s Iron Works

East Orange, NJ

12.2011 - Current

Directing and supervising crews of laymen on different work site locations
Operating high-volume phone systems and maintaining daily direct and indirect client relations
Maintaining front office operations with company goals to streamline work requests and services.
Problem solving and adhering to clients needs and resolving all issues at hand
Maintaining warehousing operations: forklift, inventory, machine maintenance, etc.

Delivery Driver

Fed – Ex

Wharton, NJ

04.2009 - 12.2011

Safely loaded and unloaded deliveries according to size
Assisted in-store customers with choosing a cellular phone as well as a calling and data plan
Described use and operation of merchandise to customers
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
Drafted all paperwork for customer contracts, set up auto-pay, added and deleted features etc. and provided monthly sales reports and analyses

Customer Service/ Sales Representative

Hollister Co.

Elizabeth, NJ

07.2007 - 04.2009

Handled cash registers, while providing friendly customer service and handles customers complaints efficiently and effectively
Assisted an average of 50 customers per day by responding to inquiries and providing respective products to customers
Collect and process various forms of payment from customers following all policies and procedures as an act of loss prevention.
Provide outstanding customer service, receiving 95% in customer service feedback surveys.

Education

Highschool Diploma - undefined

Kearny Highschool

Kearny, New Jersey

Skills

Fluent in English and Spanish
Microsoft Applications
Problem Solving

Handling Pressure
Seasoned Driver in Tristate area

Awards

Employee of the month, August 2010

Timeline