Julian Franco
Union City,CA
Overview
5
5
years of professional experience
Work History
Plumbing Technician
Lutz Plumbing
05.2025 - Current
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Increased client retention with exceptional customer service and clear communication of project progress.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Documented cost of plumbing repairs and kept precise records of time and material.
- Improved customer satisfaction by promptly addressing and resolving plumbing issues.
Retail Sales Associate
Columbia Sportswear
Union City, CA
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Gained extensive freight experience while managing stock room operations, ensuring efficient inventory management and organization.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Supported store management in planning and executing seasonal promotions and sales events.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Event Planner
Luxury 5 Star Rentals
Union City, CA
01.2025 - 05.2025
- Coordinated event logistics, including transportation, accommodations, catering, and audiovisual equipment setup.
- Enhanced client satisfaction by providing exceptional event planning and organization services.
- Managed budgets effectively, ensuring cost-efficient events without sacrificing quality.
Brand Ambassador
CLEAR
San Jose, CA
01.2025 - 04.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
General Laborer
Tri Ced Community Recycling
Union City, CA
07.2021 - 09.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general cleaning tasks
- Efficiently loaded and unloaded trucks with heavy materials while adhering to proper lifting techniques.
- Demonstrated strong work ethic, completing physically demanding tasks under various conditions.
Education
James Logan High School
Union City, CA05.2024
Skills
- Customer service
- Effective communicator
- Customer engagement
- Relationship builder
- Sales expertise
- Conflict resolution techniques
- Sales and negotiation tactics
- Freight Experience
- Heavy Lifting
- Computer software skills
Languages
Spanish
Full Professional
English
Native or Bilingual
Professional References
Carlos Lopez
(510)-904-8314
carloslopez.mehs0@gmail.com
Co worker at Columbia Sportswear
Jose Allen
(916)-221-1514
Jose.allen.vives@gmail.com
Supervisor at Columbia Sportswear
Christian Alvarez
(510)-224-6178
mralvarez041@gmail.com
Hiring Event Manager at Luxury 5 Star Rentals
Gavin Lee
(510)-584-7429
gavinhunterlee@gmail.com
Co worker at CLEAR
Jesus Soria
(510)-480-7869
Jesussoria197@gmail.com
Co worker at Tri Ced Community Recycling
Timeline
Plumbing Technician
Lutz Plumbing
05.2025 - Current
Assistant Event Planner
Luxury 5 Star Rentals
01.2025 - 05.2025
Brand Ambassador
CLEAR
01.2025 - 04.2025
Retail Sales Associate
Columbia Sportswear
11.2023 - Current
General Laborer
Tri Ced Community Recycling
07.2021 - 09.2022
James Logan High School