Julian Garrido
Saint Augustine
Summary
Dynamic Hospitality Professional with experience enhancing guest experiences in fast-paced environments. Strong customer service skills complemented by expertise in upselling and cross-selling to drive sales growth. Proven track record of exceeding sales targets through effective communication and relationship-building. Committed to leveraging problem-solving expertise and time management to contribute to team success.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
180 Vilano Grill
12.2024 - Current
- Increased customer satisfaction by consistently managing 30 calls per shift.
- Achieved high guest satisfaction through exceptional and attentive customer service.
- Ensured cleanliness of dining area while assisting with food preparation tasks.
- Enhanced service efficiency by collaborating with team during peak hours.
- Accurately processed transactions and resolved customer inquiries at cash register.
- Oversaw food and beverage orders for timely and efficient delivery.
Exterior Cleaning
The Stream Team
07.2024 - Current
- Achieved customer satisfaction through effective door-to-door sales strategies.
- Managed customer inquiries and provided accurate quotes promptly and professionally.
- Demonstrated attention to detail while completing tasks in fast-paced environments.
- Adapted to flexible hours, successfully covering night, weekend, and holiday shifts.
- Communicated clearly with customers, enhancing relationships and sales opportunities.
- Exhibited strong self-motivation and personal responsibility in all work activities.
Retail Sales Associate
Ace Hardware
05.2022 - 12.2024
- Enhanced shopping experience by assisting customers in product selection.
- Streamlined transaction processing using efficient point-of-sale systems.
- Ensured merchandise displays met company standards through regular maintenance.
- Achieved daily sales goals by collaborating effectively with team members.
- Educated customers on products, enabling informed purchasing decisions.
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty.
Hospitality Worker
Jimmy Hulas
01.2021 - 03.2023
- Maintained optimal stock levels by restocking supplies efficiently.
- Adapted swiftly to evolving guest needs in fast-paced restaurant settings.
- Enhanced menu knowledge through active participation in training sessions.
- Ensured restaurant compliance with health and safety regulations consistently.
- Executed general cleaning duties, including mopping, washing dishes, and trash disposal.
- Minimized risks by upholding a clean and organized work environment.
Education
Certificate of Technical Studies - Welding Technology
First Coast Technical College
Saint Augustine, FL08-2025
High School Diploma -
Saint Augustine High School
Saint Augustine, FL05-2023
Skills
- Self motivated
- Professional
- Customer service
- Detail oriented
- Product and service knowledge
- Sales closing
- Sales strategy development
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Strong work ethic
- Problem-solving
- Friendly, positive attitude
Timeline
Hospitality Worker
180 Vilano Grill
12.2024 - Current
Exterior Cleaning
The Stream Team
07.2024 - Current
Retail Sales Associate
Ace Hardware
05.2022 - 12.2024
Hospitality Worker
Jimmy Hulas
01.2021 - 03.2023
Certificate of Technical Studies - Welding Technology
First Coast Technical College
High School Diploma -
Saint Augustine High School