Gabriel Sutrov
Citrus Heights,CA
Summary
Seasoned industry professional bringing 17 years of hospitality experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with a passion for developing teams with focus on exceptional service delivery and guest retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Amf Bowling Centers Inc
07.2006 - 08.2013
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Server/Bartender
Olive Garden Restaurant
08.2013 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Received multiple awards from Directors and Senior Vice Presidents.
Service Manager
Olive Garden Restaurant
08.2023 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Education
Anthropology
Sierra College
Rocklin, CASkills
- Multitasking abilities
- Quality assurance
- Organizational skills
- Time management
- Self motivated
- Empathetic
Certification
- ICFSM - International Certified Food and Safety Manager (expires 2028)
- CA RBS (expires 2025)
Professional References
Tiffany Singh, General Manager, Olive Garden Roseville (916) 783-6005
Mandy Mosher, General Manager, Olive Garden Elk Grove (916) 683-1452
Daniel Torres, Service Manager, Olive Garden Yuba City (530) 671-1201
Timeline
Service Manager
Olive Garden Restaurant
08.2023 - Current
Server/Bartender
Olive Garden Restaurant
08.2013 - 08.2023
Hospitality Worker
Amf Bowling Centers Inc
07.2006 - 08.2013
Anthropology
Sierra College
- ICFSM - International Certified Food and Safety Manager (expires 2028)
- CA RBS (expires 2025)
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