Julian Gomez
Pico Rivera,CA
Summary
Highly motivated Team Lead Supervisor with skills to lead and make decisions necessary to ensure that guest and customer experience is of the highest satisfaction. Can work under pressure and is on call to help their team achieve its goals and takes pride in their work, doing their best to be of the highest quality. Works great solo or as a team, with the ability to take charge on individual tasks as well as working with others to perform at the level needed for any specific situation. A professional, with 12 years of customer service, ready to be challenged and learn new things.
Overview
12
12
years of professional experience
Work History
Guest Relations Team Lead Supervisor
Natural History Museum
Los Angeles, CA
01.2022 - Current
- Ensures the guests present at the museum have an unforgettable experience learning about our natural world.
- Knowledgeable in the processes needed to ensure the museum remains functioning and safe for people to enjoy.
- Understands the content and layout of the museum to help with any questions or any concerns that may arise from guests.
- Is on call to respond to any situation with guests or associates that may occur, especially emergencies.
- Operates well under high pressure from guest capacity or emergencies, with experience in dealing with event set up, speaking with first responders, coordinating evacuations, handling safety concerns, etc.
- Creates schedules and manages breaks and lunches for associates.
- Fosters associates with professional development with their interests and/or career of choice, setting up meetings with professionals in their field of study.
- Delegates tasks or needed support as well as assisting personally to assist the team as needed.
- Additional experience working in a call center environment with guest's inquiries for school field trips, group sales, reservations and parking accommodations for business guests and VIPs.
Shift Supervisor
Lego Store
Glendale, CA
10.2020 - 01.2022
- Upheld guidelines and policies pertaining to Covid-19 to ensure the safety of customers and employees.
- Delegated all employees to perform duties required of them.
- Kept track of all breaks and lunches required for all employees on a given shift.
- Ensured safety measures are set and followed for all employees as Safety Captain.
- Understood the store’s needs pertaining to sales, net promoter score, and followed up with customer reviews to keep a high standard of operation for everyone visiting the store.
- Managed all cash and prepared deposits and change orders.
- Managed closing and opening procedures for the day.
Store Leader
GameStop
Rosemead, CA
08.2014 - 02.2020
- Oversaw and was responsible for all store operations
- Processed deposits, managed a safe, and all cash management
- Ensured stock was organized well and accounted for
- Provided excellent customer service – calling customers for pre-order pickups, ensured customers found exactly what they were looking for, etc
- Ensured marketing standards were accurate and up to date
- Provided a work environment that was professional and adequate for all employees
- Found resolutions for any disputes that involved customers and/or employees
- Would up sell products and provide what the customer wanted and needed.
Education
AA in Performance -
Cerritos College
Cerritos, CA01.2017
Associates of Arts in Performance -
Musicians Institute
01.2012
Skills
- Is comfortable talking in front of large crowds and being the center of attention when needed
- Can adapt to many different situations as they present themselves in most situations
- Extensive training with selling products by asking open ended questions to discover the needs of the consumer
- Possesses leadership skills to delegate tasks, create schedules, recognize talent, create action plans for events, dangerous situations, staffing needs, etc
- Can manage large sums of money which includes cash registers, deposits, and safes
- Is able to navigate and take point in emergency situations, taking any necessary and appropriate action as needed
- Experience with customer service for 12 years in quick moving environments
- Is not afraid to get hands-on with a task when needed
- Maintains discipline with music playing bass guitar for 21 years playing numerous genres including rock, funk, jazz, metal, with some experience in singing as well
- Understands the importance of practice and how to obtain new skills efficiently over time
Timeline
Guest Relations Team Lead Supervisor
Natural History Museum
01.2022 - Current
Shift Supervisor
Lego Store
10.2020 - 01.2022
Store Leader
GameStop
08.2014 - 02.2020
Associates of Arts in Performance -
Musicians Institute
AA in Performance -
Cerritos College