Michael Williams
Plymouth,Massachusetts
Summary
I'm a dedicated person who's willing to learn anything to get the job done as smoothly as possible. I've worked in a variety of fields in the relatively short time I've been employable, from food and customer service to working with kids and animals, all while in school full time. I've learned that my strengths are interpersonal relationships, public speaking, multitasking/efficiency, habit forming, reliability and punctuality.
Overview
4
4
years of professional experience
Work History
Professional Dog Bather
PetSmart Charities
Plymouth, Massachusetts
10.2024 - 08.2025
- I bathed dogs of all shapes, temperaments, and sizes full-time after being promoted to Professional Bather in the same PetSmart location.
- Ensured the cleanliness of the whole salon, from power washing to simple sweeping and scrubbing.
- Assisted pet owners with questions regarding their pets with compassion, level understanding, and de-escalation training.
- Followed safety protocols to ensure a safe environment for pets and staff.
- Made and managed appointments, customer profiles, and preferences on the company software PRISM.
- I happily helped out other co-workers in times of need or distress with the ladder responsibilities.
Pet Care Specialist/Cashier (Floor Associate)
PetSmart Charities
Plymouth, Massachusetts
01.2023 - 10.2024
- (As a PetCare specialist) I provided daily care for pets, ensuring their health and well-being, including veterinary services such as medication administration, observation, and logging changes.
- Cleaned and organized working areas.
- Upsold merchandise, accommodating the needs of the pets while informing the customers on proper care.
- (As a cashier) Worked with people and handled money, aiming for efficiency and satisfying customer service.
- Stocked shelves and unloaded boxes.
- Promoted sales, discounts, and rewards for customers.
Camp Counselor
YMCA
Plymouth, Massachusetts
06.2023 - 09.2023
- Supervised daily camp activities and ensured safety of all participants, full time for the summer of 2023
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Monitored bus rides before and after camp, ensuring a pick-up from a trusted parent or guardian.
- Provided emotional support to troubled campers of all ages, aiming to create a lasting impact, even if they didn't want to be there (none of them).
Dunkin' Crew Member
Dunkin
Plymouth, Massachusetts
04.2021 - 01.2023
- Prepared and served food and beverages quickly and efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with orders and provided excellent service consistently.
- Stocked supplies and organized inventory to meet daily demands effectively.
- Collaborated with team members to ensure smooth service flow during peak hours.
Education
Bachelor of Arts - Psychology(Major)+Music(Minor)
UMASS Boston
Dorchester05-2027
High School Diploma -
Plymouth North High School
Plymouth, MA05-2023
Skills
General skills
- Customer service- Is able to: take orders, check out, receive and resolve complaints, and emotionally compartmentalize (will remain calm and professional)
- Team collaboration- Is able to :construct healthy and mutually beneficial relationships between co-workers and staff, Make sacrifices of their own time and energy to help out, Hear both sides of a conflict, and attempt to coerce a resolution
- Safety compliance- Is able to: Remain aware and observant of hazards in the workspace Have the autonomy to stop and neutralize a potentially dangerous situation Easily and respectfully follow safety rule and guidelines of described environment
- Communication skills: is able to speak clearly and loudly in front of crowds Can employ a "customer service voice" when needed Can listen actively and sustain consideration when talking Comfortable speaking and conducting business over the phone Respond quickly with work related texts for coverage, rescheduling etc
- Sanitation and cleanliness-Is able to: Thoroughly clean and maintain work space via mopping, sweeping, scrubbing etc Clean equipment , make things presentable
- Physical stamina - Is able to: Work long and arduous hours so long as a food/lunch break is permitted, handle heavy objects with care , stay on my feet for long periods of time , endure a multitude of working conditions (hot , cold wet etc) other than air particulates (asthma)
- Multitasking-Is able to: thrive in chaotic/hectic environment , organize time management to best fit job description and execution
- Tech-Savviness - Is able to : operate most software with minimal guidance Assist those who may not understand computers and screens so well Proficient in Microsoft Word, PowerPoint and Excel
Specific/niche skills
- Make and serve coffee, espresso and simple breakfast sandwiches
- Supervise and entertain children of ages 7-14
- Care for most household pets (fish , birds, reptiles , small animals)
- Adept at understanding canine behavior, can care for dogs in every dimension other than haircuts and veterinary services
- I'm a gigging musician who can play bass guitar and set up a simple stage backline for performance
Affiliations
- Bass man in a Jam band , Raspberry Jam. Gigging for one year now, and the entirety of summer of 2025.
- Co-Founder of the Media Productions Club of UMASS Boston, making skits and short films , one year this fall
Accomplishments
- 4/5 in Studio Art AP (Advanced Placement) final exam in Senior year of High School, where my portfolio of 15 pieces were judged for technical skill, vision and cohesion to a chosen theme of "Banality of Evil"
References
References available upon request.
Timeline
Professional Dog Bather
PetSmart Charities
10.2024 - 08.2025
Camp Counselor
YMCA
06.2023 - 09.2023
Pet Care Specialist/Cashier (Floor Associate)
PetSmart Charities
01.2023 - 10.2024
Dunkin' Crew Member
Dunkin
04.2021 - 01.2023
Bachelor of Arts - Psychology(Major)+Music(Minor)
UMASS Boston
High School Diploma -
Plymouth North High School
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