Julian Guerrero
Orlando,FL
Summary
Passionate and dedicated aspiring IT professional with over three years of experience in customer service and the restaurant industry. Currently pursuing a degree in cybersecurity. My positive attitude, confidence, and ability to multitask and perform effectively under pressure have drawn praise from customers and employers alike. Seeking an IT security internship to leverage my technical skills and enthusiasm for information security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Margaritaville
Kissimmee, FL
03.2023 - Current
- Approached all encounters with guests and employees in a friendly, service-oriented manner.
- Demonstrated flexibility by adjusting availability as required by hotel needs.
- Ensured professional look at all times through consistent adherence to brand requirements for uniform and name tag.
- Adhered to applicable certification standards including Alcohol Awareness, Food Handlers, and Safety.
- Maintained amiable and hospitable disposition consistently.
- Facilitated timely and efficient guest service by executing preparatory tasks and side work duties.
Server
Airport Terminal Services Inc
Orlando, FL
03.2023 - 12.2023
- Increased the store's mystery shopper score by three percent by providing exceptional service.
- Promoted guest satisfaction for steady, repeat business.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
RA Sushi Bar and Restaurant
Pembroke Pines, FL
03.2021 - 03.2023
- Converted first-time customers to returning customers and increased customer return through friendly, reliable, and accurate service.
- Increased beverage sales through extensive knowledge about alcoholic drinks and wine pairing.
- Knowledgeably sent customer orders to the kitchen using the restaurant's point-of-sale system, evaluated client orders for accuracy to ensure they were made as requested, and upsold complementary dishes and drinks based on the needs and preferences of the customer.
- Practiced proper food and beverage handling techniques following company policy, as well as local, state, and federal regulations.
- Consistently achieved above 18% charge tip percentage
Education
Bachelor of Science - Information Technology- Track in Cyber Security
University of Central Florida
Orlando, FL11-2026
Bachelor of Science - Data Analytics (Transferred)
Florida International University
Miami, FL03-2023
High School Diploma -
West Broward High School
Pembroke Pines, FL08-2022
Skills
- Database Management: MySQL
- Programming languages: Python, C
- Experience with MobaXTerm
- Microsoft Office (Excel, Access, Outlook, PowerPoint, and Word)
- Typing Speed: 50 WPM
- Customer Service and Problem Solving
- Computer Operation skills
- Organizational and leadership skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Certification
- CompTIA - IT Fundamentals Pro
- CompTIA - Security+ (In Progress)
Timeline
Server/Bartender
Margaritaville
03.2023 - Current
Server
Airport Terminal Services Inc
03.2023 - 12.2023
Server
RA Sushi Bar and Restaurant
03.2021 - 03.2023
Bachelor of Science - Information Technology- Track in Cyber Security
University of Central Florida
Bachelor of Science - Data Analytics (Transferred)
Florida International University
High School Diploma -
West Broward High School