Summary
Overview
Work History
Education
Skills
Certification
Coursework
Timeline
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Julian Guerrero

Summary

Aspiring IT professional with solid foundation in customer service, currently advancing in cybersecurity through a focused bachelor's degree. Actively developing foundational technical skills in database management, programming, and computer operations. Known for exceptional problem-solving abilities and a proactive approach to learning and development. Eager to apply technical knowledge and customer service experience in an IT security internship.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server Trainer

Margaritaville Resort
03.2023 - Current
  • Deliver exceptional customer service in a high-volume environment, enhancing guest satisfaction and repeat business
  • Utilize technology to streamline guest service and enhance the security of payment processing
  • Train new staff on menu knowledge, point-of-sale systems, and best practices in customer service
  • Collaborate with team members to ensure smooth operations and effective communication during busy shifts

Server

RA Sushi Bar and Restaurant
03.2021 - 03.2023
  • Delivered high-quality services and built rapport with guests, ensuring a positive dining experience, consistently achieving an above-average 18% tip percentage
  • Operated advanced point-of-sale systems to manage orders and payments, developing troubleshooting skills while ensuring accuracy in transactions
  • Addressed customer inquiries and feedback with professionalism, employing critical thinking to resolve issues efficiently and effectively

Youth Leader

YMCA
08.2018 - 08.2019
  • Contributed to community initiatives through a leadership-focused volunteer program
  • Organized events and assisted in managing volunteer activities
  • Attended educational workshops focused on conflict resolution, public speaking, and mentoring, enhancing skills to effectively guide and support peers
  • Collaborated with diverse teams to achieve shared goals and foster community engagement

Education

Bachelor of Science - Information Technology- Track in Cyber Security

University of Central Florida
Orlando, FL
11.2026

Bachelor of Science - Data Analytics (Transferred)

Florida International University
Miami, FL
03.2023

High School Diploma -

West Broward High School
Pembroke Pines, FL
08.2022

Skills

  • Database Management: MySQL
  • Programming languages: Python, C
  • Experience with MobaXTerm
  • Microsoft Office (Excel, Access, Outlook, PowerPoint, and Word)
  • Typing Speed: 60 WPM
  • Customer Service and Problem Solving
  • Computer operation skills
  • Organizational and leadership skills

Certification

  • CompTIA - IT Fundamentals Pro
  • CompTIA - Security+, In Progress

Coursework

  • Security in Computing - Gained foundational knowledge of cybersecurity principles, including encryption, access control, and threat mitigation. Conducted risk assessments, explored cryptographic protocols, and analyzed real-world security breaches to understand vulnerabilities and best practices.
  • Introduction to C Programming - Learned core programming concepts with a focus on C, including data structures, algorithms, and memory management. Developed problem-solving skills through coding projects, debugging, and testing for performance and security.
  • Concepts in Computer Science - Covered essential topics such as algorithms, data structures, and software development methodologies. Gained a broad understanding of computing systems, programming logic, and collaborated on projects to design real-world computational solutions.
  • Database Concepts - Acquired practical knowledge of relational database design, SQL, and data modeling. Worked with database management systems, focusing on data integrity, security, and backup strategies to ensure reliable database operations.
  • Managing IT Integration - Explored IT project management and system integration strategies, including ERP implementation and change management. Developed skills in aligning IT solutions with business goals and managing the integration of legacy systems securely and efficiently.

Timeline

Server Trainer

Margaritaville Resort
03.2023 - Current

Server

RA Sushi Bar and Restaurant
03.2021 - 03.2023

Youth Leader

YMCA
08.2018 - 08.2019

High School Diploma -

West Broward High School
  • CompTIA - IT Fundamentals Pro
  • CompTIA - Security+, In Progress

Bachelor of Science - Information Technology- Track in Cyber Security

University of Central Florida

Bachelor of Science - Data Analytics (Transferred)

Florida International University
Julian Guerrero