Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Julian Guerrero

Sioux City

Summary

A Outstanding candidate of customer service and well developed skills to ensure professional experience with society. I am someone who knows how to value customers with experience of about 5 years. My dedication for the ambition is what defines me to keep growing and optimizing my value of how more far I can go.

Overview

6
6
years of professional experience

Work History

Refund Plus Examiner

Allied Solutions
Dakota Dunes, South Dakota
02.2025 - 01.2026
  • Analyze customer data to determine eligibility for refunds according to company policies and procedures.
  • Collaborate with internal teams such as accounting, finance, legal, to resolve complex refund cases.
  • Manage incoming requests from customers via multiple channels including phone, email, chat.
  • Analyzed risk assessments to identify potential areas for improvement in operational processes.

Customer Service

Home Depot
Sioux City, Iowa
12.2023 - 02.2025
  • Providing professional and friendly service to customers to meet their needs.
  • Customer service offers help for customers that seek access to products around the store and online.
  • Identifying needs for customers promptly and efficiently.

Customer Service Cashier

SilverStar Car Wash
South Sioux City, NE
10.2022 - 12.2023
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Implemented strategies to reduce wait times during peak hours.

Stocker

Walmart
Sioux City, Iowa
08.2021 - 09.2022
  • Unloading shipments on to pallets and stocking products on their designated areas.
  • Arranged merchandise in an attractive manner to promote sales.
  • Providing customer service by answering questions about product location, price and availability.

Sales Associate

Menards
Sioux City, Iowa
07.2020 - 08.2021
  • Assisting customers and helping customers locate products around the store.
  • Informing and educating customers about the products and the features that meets their needs.
  • Assisted customers with product selection and inquiries to enhance shopping experience.

Education

High School Diploma -

East High School
Sioux City, IA
05-2023

Skills

  • Refund Processing
  • Direct Sales
  • Data Analysis
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving abilities
  • MS Office
  • Claims reports and documentation
  • Customer satisfaction
  • Reliability and punctuality

LANGUAGES

Spanish | Native

Timeline

Refund Plus Examiner

Allied Solutions
02.2025 - 01.2026

Customer Service

Home Depot
12.2023 - 02.2025

Customer Service Cashier

SilverStar Car Wash
10.2022 - 12.2023

Stocker

Walmart
08.2021 - 09.2022

Sales Associate

Menards
07.2020 - 08.2021

High School Diploma -

East High School