Julian Guerrero
Sioux City
Summary
A Outstanding candidate of customer service and well developed skills to ensure professional experience with society. I am someone who knows how to value customers with experience of about 5 years. My dedication for the ambition is what defines me to keep growing and optimizing my value of how more far I can go.
Overview
6
6
years of professional experience
Work History
Refund Plus Examiner
Allied Solutions
Dakota Dunes, South Dakota
02.2025 - 01.2026
- Analyze customer data to determine eligibility for refunds according to company policies and procedures.
- Collaborate with internal teams such as accounting, finance, legal, to resolve complex refund cases.
- Manage incoming requests from customers via multiple channels including phone, email, chat.
- Analyzed risk assessments to identify potential areas for improvement in operational processes.
Customer Service
Home Depot
Sioux City, Iowa
12.2023 - 02.2025
- Providing professional and friendly service to customers to meet their needs.
- Customer service offers help for customers that seek access to products around the store and online.
- Identifying needs for customers promptly and efficiently.
Customer Service Cashier
SilverStar Car Wash
South Sioux City, NE
10.2022 - 12.2023
- Assisted in training new cashiers on register operations and customer service protocols.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Implemented strategies to reduce wait times during peak hours.
Stocker
Walmart
Sioux City, Iowa
08.2021 - 09.2022
- Unloading shipments on to pallets and stocking products on their designated areas.
- Arranged merchandise in an attractive manner to promote sales.
- Providing customer service by answering questions about product location, price and availability.
Sales Associate
Menards
Sioux City, Iowa
07.2020 - 08.2021
- Assisting customers and helping customers locate products around the store.
- Informing and educating customers about the products and the features that meets their needs.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Education
High School Diploma -
East High School
Sioux City, IA05-2023
Skills
- Refund Processing
- Direct Sales
- Data Analysis
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- MS Office
- Claims reports and documentation
- Customer satisfaction
- Reliability and punctuality
LANGUAGES
Spanish | Native
Timeline
Refund Plus Examiner
Allied Solutions
02.2025 - 01.2026
Customer Service
Home Depot
12.2023 - 02.2025
Customer Service Cashier
SilverStar Car Wash
10.2022 - 12.2023
Stocker
Walmart
08.2021 - 09.2022
Sales Associate
Menards
07.2020 - 08.2021
High School Diploma -
East High School