Julian Hoyos
La Habra,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
Kinetic Personnel Group
12.2022 - Current
- Successfully managed a portfolio of 120+ clients across Los Angeles and Orange County
- Scheduled and conducted client visits, while actively following up on leads for staffing and recruiting services
- Expanded the client base through effective cold calling, email marketing, and presenting suitable candidates to new clients, resulting in increased revenue
- Negotiated staffing agreements with new clients across various industries
- Collaborated with cross-functional teams to promptly resolve client issues, maintaining a 95% client retention rate.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Sales Services Specialist
Astrophysics, Inc
01.2020 - 12.2022
- Negotiated service contracts for security equipment, serving government agencies and private companies both domestically and globally
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Managed client accounts, including scheduling maintenance visits, offering system upgrades, and facilitating equipment shipments
- Achieved $2.1 million in new sales revenue within 12-month period through successful upselling and cross-selling of contracts, equipment, and unit upgrades.
Office Manager
Bail Hotline Bail Bonds
01.2019 - 11.2020
- Oversaw administrative tasks, managed accounts, controlled inventory, and provided high-level customer service to ensure customer retention
- Managed all revenue transactions within the office and facilitated financial interactions between clients and corporate
- Supervised staff and streamlined office operations to foster a productive work environment.
- Created, maintained, and updated filing systems for paper and electronic documents.
Inside Sales Executive
Los Angeles Clippers NBA
01.2018 - 07.2019
- Assisted Season Ticket holders and MVP clients with on-site customer service
- Coordinated and facilitated fan experiences before and after games, as well as at community events
- Maintained strong client relationships, addressing concerns and ensuring client satisfaction
- Established and nurtured relationships with clients and business prospects, creating new sales opportunities for season tickets, event suites, and group packages
- Conducted follow-up activities on leads and generated new leads through cold calling, email marketing, and arranging in-person meetings with potential customers.
Education
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA05.2019
Skills
- Client Relationship Management
- Contract Negotiation
- Customer Service
- Sales Strategy
- Cross Selling & Upselling
- Business Development
- Data Analysis
- Communication and Presentation
- Time Management
- Revenue Retention
- New Account Creation
Timeline
Account Manager
Kinetic Personnel Group
12.2022 - Current
Sales Services Specialist
Astrophysics, Inc
01.2020 - 12.2022
Office Manager
Bail Hotline Bail Bonds
01.2019 - 11.2020
Inside Sales Executive
Los Angeles Clippers NBA
01.2018 - 07.2019
Bachelor of Science - Business Administration
California State University - Dominguez Hills
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