Julian Jimenez
Operations Manager
Coral Springs
Summary
Experienced Operations Manager with a strong background in employee onboarding, cross-functional engagement and staff management. Led cross-functional teams through software and system implementations, ensuring seamless integration, timely delivery and high client satisfaction. Able to expertly manage multiple projects while identifying and mitigating risks. Skilled at translating client needs into technical requirements and obtaining successful outcomes through meticulous attention to detail. Experienced in driving success within high-growth startup environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Academic Manager
2U Inc.
1 2022 - 08.2024
- Managed a team of 100 educators, enhancing staff performance through targeted professional development initiatives, resulting in improvement of student satisfaction ratings.
- Developed and managed weekly schedules in alignment with student demand, overseeing payroll, and implementing staff discipline measures based on performance metrics.
Operations Manager
2U Inc.
01.2019 - 01.2022
- Launched and managed a Centralized Grading department, which supported thousands of students, 300 staff members, and over 500,000 student homework submissions.
- Worked cross-functionally with teams to increase team efficiency. Optimized operational workflows, leading to an increase in overall efficiency and reduction of costs by implementing lean management principles.
Academic Operations Specialist
Trilogy Education Services - Acquired by 2U Inc.
01.2016 - 01.2019
- Efficiently allocated resources in a fast-paced startup. Streamlined staff onboarding, budgets, and schedules to support the smooth operation of academic departments.
- Coordinated with admissions and academic teams to implement scalable solutions, resulting in successful launches of key projects under tight deadlines.
Education
Associate's Degree - Computer Science
FLORIDA ATLANTIC UNIVERSITY
01.2014 - 05.2016
Skills
Staff Onboarding/Training
Scheduling
Fast-paced Growth
High Volume Teams
Cross-Functional Team Operations
Client Relationship Management
Process Improvement
Leadership
Customer Service
Effective Communication
Critical Thinking
Project Management
References
- Kalimah Perry, 908-425-6820, kperry@2u.com, Academic Manager
- Michelle Bury, 915-204-8067, mbury@2u.com, Director of Academic Support
Timeline
Operations Manager
2U Inc.
01.2019 - 01.2022
Academic Operations Specialist
Trilogy Education Services - Acquired by 2U Inc.
01.2016 - 01.2019
Associate's Degree - Computer Science
FLORIDA ATLANTIC UNIVERSITY
01.2014 - 05.2016
Academic Manager
2U Inc.
1 2022 - 08.2024
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