Julian Jimenez
Richmond,TX
Summary
My name is Julian Jimenez. I am from Richmond, Texas. I have lived here for my entire life. I am very familiar with the Rosenberg community due to my studies at Lamar consolidated. I have been working with Chick-fil-A for about 4 and a half years now, and I am looking to work a bit closer to home being that the store I currently work for is in the Houston medical center. I feel my experience in customer service, people relations, ability to work in a fast paced environment, and organizational skills can be a great asset to your team.
Overview
4
4
years of professional experience
Work History
FOH Supervisor
Chick-fil-A
Richmond, TEXAS
04.2020 - Current
- Implemented new policies or procedures as directed by upper management.
- Conducted performance reviews for FOH personnel and provided feedback to improve job performance.
- Established clear communication between FOH staff members by providing regular updates during shifts.
- Ensured compliance with all safety regulations and company policies.
- Assigned tasks to FOH employees based on their skill set and availability.
- Tracked employee attendance and hours worked using timekeeping software system.
- Enforced health and safety regulations within the restaurant environment.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Regularly inspected dining areas for cleanliness, organization, sanitation standards.
- Responded quickly to any operational issues that arose throughout the shift.
- Monitored cash flow at all times to ensure accuracy in financial transactions.
- Handled complaints, settled disputes and resolved customer conflicts.
- Interviewed, hired and trained new employees.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Education
High School Diploma -
Lamar Cons High School
Rosenberg, TX06-2021
Skills
- Hygiene standards
- Guest Relations
- Reservation Management
- Menu knowledge
- Complaint Handling
- Staff Motivation
- Policy Enforcement
- Training and coaching
- Restaurant Operations
- POS system operations
- Emergency Procedures
- Health Code Compliance
- Staff Supervision
- Hiring
- Training and mentoring
- Task Delegation
- Team Oversight
- Uniform ordering
Languages
Spanish
Native or Bilingual
Timeline
FOH Supervisor
Chick-fil-A
04.2020 - Current
High School Diploma -
Lamar Cons High School