Julian Logan
Campbell,CA
Summary
Dynamic and dedicated professional with a strong background at Starbucks, excelling in customer service and team collaboration. Recognized for exceptional problem-solving skills and attention to detail, fostering a welcoming environment. Worked two jobs between 2021 and 2023 to work as a veterinary assistant for two full years, currently enrolled to earn license to practice as a veterinary technician.
Proven ability to train new hires and manage time effectively, ensuring high-quality service and client satisfaction in fast-paced settings. Has been training new hires for Starbucks for seven years and has been outsourced to train new hires at other stores as well based on teaching skills.
Runs a small online business designing and fabricating textiles and accessories
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Campbell, CA
08.2017 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Conducted training sessions on various beverages and store products.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Controlled line and crowd with quick, efficient service.
Veterinary Assistant
Reed Animal Hospital
Campbell, CA
05.2021 - 05.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
Education
Associates Degree - Veterinary Technician
Penn Foster Career School
Scranton, PAAssociates Degree - Art
West Valley College
Saratoga, CA05.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
- Adaptive and creative
- Hospitality service expertise
- Excellent memory
- Professional demeanor
- Quality control
- Inventory management
- New hire training
- Retail management
- Graphic design
- Team collaboration
- Verbal and written communication
- Physical stamina
- Hospitality and accommodation
- Solid problem solver
- Calm demeanor
- Positive and professional
- Speedy and efficient
- Customer service
- Teamwork and collaboration
- Adaptable and flexible
- Reliable and dependable
- Active listening
Languages
American Sign Language (ASL)
Elementary
Spanish
Limited Working
English
Native or Bilingual
Timeline
Veterinary Assistant
Reed Animal Hospital
05.2021 - 05.2023
Barista
Starbucks
08.2017 - Current
Associates Degree - Veterinary Technician
Penn Foster Career School
Associates Degree - Art
West Valley College