Julian Cesar Lopez

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Enhanced customer experiences by quickly addressing and resolving complaints.
• Improved team morale, leading to increased productivity and reduced turnover.
• Accurately operated cash register to process customer payments.
• Kept drawer balanced by accurately processing cash, credit and debit payments.

Worked peers on specific materials or assignments offering targeted help.

Identifying their weaknesses.

Served as a mentor implementing emotional or academic assistance.