Julian Lord

• Increased customer loyalty by addressing concerns promptly and professionally.
• Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
• Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
• Answered customer telephone calls promptly and appropriately handled needs.
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.

• Reviewed contracts in detail with customers to ensure ensure satisfactory service
• Directly resolved questions and concerns customers had
• Utilized specialized tools and equipment in the installation and repair of HVAC systems
• Inspected and tested HVAC systems for proper operation and compliance with safety regulations
• Developed and implemented a maintenance schedule to ensure regular servicing and maintenance of
HVAC systems
• Installed, maintained, and tested HVAC systems in compliance with industry and safety standards
• Conducted preventative maintenance to identify and address potential issues before they become costly
repairs
• Ensured proper operation of all HVAC systems, including furnaces, air conditioners, heat pumps, and
boilers