Julian Marshall
Burlington,New Jersey
Summary
Professional customer service specialist proficient in managing customer interactions and resolving issues promptly. Known for strong collaboration and achieving positive outcomes. Reliable and adaptable, consistently meeting team and customer needs. Skilled in conflict resolution and customer engagement.
Overview
10
10
years of professional experience
Work History
Customer Care Service Representative
Coleman Buick-GMC-Cadillac
Lawrenceville, NJ
03.2025 - 02.2026
- Partnered with leadership to coordinate team-building and performance improvement activities.
- Scheduled and confirmed customer appointments.
- Tracked guest data and sales metrics and entered in company database.
- Documented and updated customer sales inquiry records.
- Helped customers locate products in-store.
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
- Handled customer complaints following company procedure.
- Kept up-to-date on current and upcoming product and service offerings.
Customer Care Service Representative
Burlington Kia
Burlington, NJ
11.2022 - 02.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Assisted in training new representatives on product knowledge and customer service protocols.
- Implemented feedback mechanisms to improve service delivery and response times.
- Managed complex customer issues, ensuring timely resolutions and follow-ups.
Assistant Site Coordinator
Freedom School
Trenton, New Jersey
05.2016 - 02.2022
- Monitored compliance items, including data accuracy and fiscal management.
- Organized, oversaw and distributed supplies, materials, equipment and transportation.
- Mitigated gaps identified during audits by creating focused plans.
- Organized and worked closely with administrators to plan and implement program activities.
- Recruited, trained and developed frontline staff to achieve intended objectives.
- Promoted participation by monitoring attendance and encouraging consistent presence to maximize turnout.
- Reported information to supervisor on identified success, delays, challenges and risks to drive improvements.
Shipper
Interstate Connected Components
Lumberton, NJ
11.2019 - 01.2020
- Operated pallet jacks, hand trucks and forklifts to move loads across warehouse.
- Created shipping documentation, package labeling and customer bills for outgoing shipments.
- Coordinated unloading of trucks and reloading transports with return packaging materials.
- Inspected packages against order documentation to verify accuracy before shipment.
- Worked with shippers to expedite shipments based on customer demand or find solutions for problems.
- Loaded sales trucks with product for route deliveries.
Truck Unloader
Action Logistics
Westhampton, NJ
11.2017 - 01.2018
- Unloading truck orders within a certain time frame.
- Keeping account of all pieces in the shipment.
- Loaded and unloaded trucks using forklift and hand trucks.
- Checked inventory both on trucks and in stocking yards to support operational accountability.
- Checked inventory in yard and for each truck to support efficient operations.
- Complied with safety regulations by cleaning supplies, tools, equipment and storage areas.
Education
Associate of Arts - Liberal Arts
Rowan College at Burlington County
Mt. Laurel, NJ03-2026
High School Diploma - undefined
Burlington Township High School
Burlington, NJ06-2015
Associate of Science - Liberal Arts And Sciences
Rowan College At Burlington County
Mount Laurel09-2026
Skills
- Documented and updated customer sales inquiry records
- Scheduled and confirmed customer appointments
- Promoted sales and services by accurately identifying customer needs
- Kept detailed records of sales or other business transaction records, inputting data into company system
- Educated customers on features and benefits of products and provided demonstrations
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Email communication
- Customer relations
- Phone etiquette
- Call center experience
LANGUAGES
English, Fluent
Timeline
Customer Care Service Representative
Coleman Buick-GMC-Cadillac
03.2025 - 02.2026
Customer Care Service Representative
Burlington Kia
11.2022 - 02.2025
Shipper
Interstate Connected Components
11.2019 - 01.2020
Truck Unloader
Action Logistics
11.2017 - 01.2018
Assistant Site Coordinator
Freedom School
05.2016 - 02.2022
High School Diploma - undefined
Burlington Township High School
Associate of Arts - Liberal Arts
Rowan College at Burlington County
Associate of Science - Liberal Arts And Sciences
Rowan College At Burlington County