Julian Montez
Reno,NV
Summary
Dynamic professional excelling in customer service and team collaboration within the gaming industry. Recognized for effective dispute resolution and innovative strategies that enhance customer engagement and support operational efficiency.
Overview
1
1
year of professional experience
Work History
Game Operator
Circus Circus Reno
Reno, Nevada
10.2024 - 07.2025
- Assisted guests with inquiries and provided excellent customer service.
- Enforced house rules to promote fair play among patrons.
- Developed strategies to increase customer engagement with different types of games.
- Resolved disputes between players regarding game rules or payouts.
- Resolved customer complaints efficiently and effectively.
- Reported any malfunctions or repairs needed for games to management staff.
- Demonstrated excellent customer service skills when interacting with customers.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
Education
Innovations
Reno, NV06-2027
Skills
- Customer service
- Team collaboration
- Inventory management
- Communication skills
- Troubleshooting repairs
- Strong work ethic
- Sales and upselling
- Adaptability and flexibility
- Entertainment Skills
- Time management
References
References available upon request.
Timeline
Game Operator
Circus Circus Reno
10.2024 - 07.2025
Innovations