Julian Moreno
Troy,TX
Summary
Customer service specialist with extensive experience in fast-paced retail and hospitality. Skilled in resolving guest concerns, managing POS transactions, and maintaining store standards. Highly adaptable and capable of multitasking across various roles, from inventory management to food preparation, while ensuring a positive and efficient experience for every customer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier & Stocker
Chevron
Troy, TX
07.2025 - Current
- Customer Service & Sales: Processed diverse payments quickly, resolved inquiries professionally, and achieved daily sales targets through upselling promotional items and loyalty programs.
- Operations & Safety: Managed fuel pumps and strictly verified age-restricted sales (tobacco/alcohol) to ensure 100% legal compliance.
- Merchandising & Maintenance: Maintained a clean, fully stocked store by organizing displays, cleaning high-touch areas, and using FIFO methods for restocking coolers.
- Inventory & Admin: Conducted accurate cash drawer reconciliation, shift handovers, and verified deliveries while organizing the backroom to improve efficiency. [1]
Crew Member
McDonald's
Troy, TX
07.2024 - 05.2025
- High-Volume Operations & Efficiency: Executed fast-paced transactions, managed drive-thru times, and coordinated front-counter/mobile orders to minimize wait times during peak hours.
- Customer Service & Resolution: Provided friendly service and resolved guest concerns immediately to ensure a positive experience and uphold brand reputation.
- Food Prep & Quality Control: P Operated kitchen equipment, maintained a clean environment according to strict sanitation protocols, and collaborated with team members to ensure smooth operations.
- Safety, Sanitation & Teamwork: Operated kitchen equipment, maintained a clean environment according to strict sanitation protocols, and collaborated with team members to ensure smooth operations
Education
High School Diploma -
Troy High School
Troy, TX05-2025
Certification
Texas Alcoholic Beverage Commission
Timeline
Cashier & Stocker
Chevron
07.2025 - Current
Crew Member
McDonald's
07.2024 - 05.2025
High School Diploma -
Troy High School