Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Julian Nedd

Queens,NY

Summary

Dynamic professional with extensive experience at Verizon, excelling in relationship management and data analysis. Proven track record in enhancing sales strategies and operational efficiency, leading teams to achieve significant results. Skilled in coaching and cross-functional collaboration, I drive impactful marketing initiatives and foster high-performing environments.

Overview

16
16
years of professional experience

Work History

VEC Client Executive VEC-VCG Chl Mgt

Verizon Communications Inc
Garden City, NY
04.2024 - Current
  • Improved relationships with property staff, contributing to the achievement of GATB sales targets.
    Planned and executed onsite and virtual marketing initiatives based on data analysis.
    Collaborated with Installation, Engineering, and FIOS Solutions Centers to resolve customer escalations.
    Conducted regular field visits in Queens, strengthening ties with property management teams.
    Oversaw vendor sales agents and developed comprehensive marketing strategies for enhanced sales outcomes.
    Utilized VZAI, VZSTAC, and OBIEE reporting systems for data extraction and analysis.
    Led successful coordination of a high-profile Executive visit to boost company presence.
    Facilitated enrollment in Verizon Referral Rewards program among property management staff.

Supervisor CSSC

Verizon Communication
Garden City, NY
02.2019 - 04.2025
  • Successfully counseled and inspired approximately 15 to 20 Associates in a Customer Sales and Service Call Center.
  • Executed documented programs to evaluate performance during coaching sessions.
  • Recommended candidates for hiring, promotion, and disciplinary measures.
  • Created incentive programs to boost overall office morale.

Acting Call Center Manager

Verizon Communication
Garden City
02.2020 - 04.2020
  • Implemented sales and service strategies by analyzing call center data to improve operational efficiency.
  • Achieved outstanding results by directing sales and service leadership team in dynamic environments.
  • Rolled out COVID-19 work-at-home initiative across call center, achieving over 85 percent productivity.
  • Conducted weekly coaching sessions for supervisors and customer service representatives to enhance performance.
  • Fostered inclusive workplace culture focused on integrity, accountability, and high-quality customer service.

Union Steward

Verizon Communication
Brooklyn
11.2017 - 11.2019
  • Elected to represent my fellow representatives while collaborating with local management in efforts to support the grievance and labor practices within the Call Center

Customer Service Representative

Verizon Communication
Brooklyn
05.2009 - 02.2019
  • Exceed quota revenue target for net activation, customer renewals, accessories, handsets, and enhanced services
  • Maximized customer retention rate by contacting existing and new customers for renewal, accessory, data, and headset services
  • Processed customer transactions, audit, and reconcile daily cash receipts

Education

Some College (No Degree) - Finance

Hampton University

Skills

  • Relationship management and client services
  • Data analysis and performance evaluation
  • Sales strategy and expertise development
  • Marketing initiatives execution
  • Vendor and field operations management
  • Coaching, mentoring, and team leadership
  • Operational efficiency enhancement
  • Conflict resolution strategies
  • Cross-functional collaboration techniques
  • Incentive program design

Awards

  • 2016, 06/01/18, Top 100 Club Winner, Brooklyn, Reached and exceeded over 100 percent of revenue targets
  • 2016, 2016, President Club Winner, Brooklyn, Exceeded revenue and product goals for three consecutive years.

Accomplishments

  • Top 100 Club Winner 2012-2019
  • President Club Winner 2016
  • Like A Boss Program 2021
  • BOLD ERG
  • Director Mid Year Invitation 2021
  • SOMOS North Atlantic Regional Lead 2024

Timeline

VEC Client Executive VEC-VCG Chl Mgt

Verizon Communications Inc
04.2024 - Current

Acting Call Center Manager

Verizon Communication
02.2020 - 04.2020

Supervisor CSSC

Verizon Communication
02.2019 - 04.2025

Union Steward

Verizon Communication
11.2017 - 11.2019

Customer Service Representative

Verizon Communication
05.2009 - 02.2019

Some College (No Degree) - Finance

Hampton University

Similar Profiles

CREATE PROFILE