Christopher Carethers JR
Washington
Summary
Dynamic professional with over 7 years of experience in leading customer-focused teams across tech, telecom, and retail sectors. Proven track record in driving revenue growth and enhancing customer retention. Expertise in developing high-performing teams to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Keyholder Specialist
Verizon Communications Inc
Washington
10.2023 - Current
- Achieved district-wide ranking of #1 in overall sales.
- Recognized as top 2 performer in-store for overall sales in 2024.
- Directed team to reduce customer churn by 85% year-to-date in 2025.
- Received award for '#1 Overall Solutions Specialist' in February 2025.
- Secured title of '#1 Home Internet Sales' for Q4 2024.
- Implemented merchandising and sales strategies to exceed performance goals.
- Led local community outreach initiatives to broaden customer base.
Sr Member Service Representative - Contract
Navy Federal Credit Union
Vienna
04.2023 - 09.2023
- Attained 75% NPS satisfaction score in Q2 and Q3.
- Enhanced onboarding efficiency by resolving complex account issues.
- Achieved goals for member experience, transaction accuracy and product cross sell, resulting in consistent growth.
- Ensured strict adherence to federal financial regulations.
- Facilitated branch operations and promoted team collaboration through effective vault procedures.
- Audited customer account information to identify issues and develop solutions.
Senior Consulting Manager
Comcast Corporation
Washington
08.2021 - 04.2023
- Ranked fifth in district sales during Q4 2022.
Implemented mentorship programs, reducing department turnover significantly. - Collaborated on initiatives aimed at minimizing customer churn and increasing mobile adoption.
- Enhanced team communication through targeted training, elevating overall service quality.
- Utilized sales and inventory analysis to optimize performance strategies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Store Manager
Walmart
Washington
09.2017 - 08.2021
- Reduced inventory discrepancies by 30% year-over-year from 2019 to 2020.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Surpassed sales targets while enhancing team efficiency.
- Streamlined cross-functional workflows to elevate customer service standards.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05-2019
Bachelor of Science - Computer Information Systems
University of Maryland Global Campus
Hyattsville, MDSkills
- Sales strategy
- Inventory management
- Visual merchandising
- Customer relationship
- Team leadership
- Performance analysis
Timeline
Keyholder Specialist
Verizon Communications Inc
10.2023 - Current
Sr Member Service Representative - Contract
Navy Federal Credit Union
04.2023 - 09.2023
Senior Consulting Manager
Comcast Corporation
08.2021 - 04.2023
Assistant Store Manager
Walmart
09.2017 - 08.2021
High School Diploma -
Bladensburg High School
Bachelor of Science - Computer Information Systems
University of Maryland Global Campus
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