Janel Herrick
Santa Rosa Beach,FL
Summary
Results-oriented Sales Lead with a proven track record in customer service, team leadership, and sales strategy. Expertise in inventory management and employee training, committed to enhancing customer satisfaction and driving sales growth.
Overview
22
22
years of professional experience
Work History
Sales Lead (Keyholder)
Asics
Miramar Beach, Florida
09.2016 - Current
- Directed sales team to deliver exceptional customer service experiences.
- Promoted service and selling culture that exceeded customer expectations and fostered loyal consumer relationships.
- Resolved customer inquiries and complaints with professionalism and care.
- Provided customer service to ensure satisfaction with purchases.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Managed cashier operations, ensuring transaction accuracy and efficiency.
- Implemented store policies to maintain a safe and organized environment.
- Monitored inventory levels and coordinated stock replenishment effectively.
- Maintained visual merchandising standards to optimize product presentation.
- Developed strategies that utilized promotional materials, displays, and signage to create increased sales opportunities.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Administrative Assistant
Exquisite Properties, LLC
Destin, FL
09.2004 - 07.2006
- Coordinated communication between clients and real estate agents effectively.
- Maintained accurate records of client interactions and transactions in databases.
- Prepared documents for property transactions, ensuring completeness and accuracy.
- Handled incoming inquiries, directing them to appropriate team members promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted in preparing and organizing property listings for marketing purposes.
Education
BBA - Computer Information Systems
Baker College
Owosso06-2000
Skills
- Sales strategy
- Customer service
- Visual merchandising
- Inventory management
- Promotional planning
- Sales quotas
- Sales reporting
- Cash handling
- Cash reconciliation
- Opening and closing coordination
- Employee training
- Team leadership
- Time management
- Attention to detail
- Strong leadership
- Customer relations
- Market analysis
Timeline
Sales Lead (Keyholder)
Asics
09.2016 - Current
Administrative Assistant
Exquisite Properties, LLC
09.2004 - 07.2006
BBA - Computer Information Systems
Baker College