Julian Palacios
Long Beach,CA
Summary
Seeking IT Support Technician role with 7 years of client relationship and issue resolution experience. Excelled in customer service, managing client portfolios, and exceeding sales targets. Skilled in effective communication, follow-up, and maintaining high client satisfaction rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Premier Group Insurance
03.2023 - Current
- Manage a diverse client portfolio by assessing insurance needs and providing accurate coverage quotes
- Maintain strong client relationships with effective communication and personalized service
- Exceed sales targets, achieving recognition for exceptional performance
- Collaborate with underwriters and claims departments to facilitate prompt claims processing and resolution.
Insurance Agent
Farmers Insurance
07.2013 - 01.2020
- Advised clients on appropriate insurance coverage options, encompassing auto, home, life, and commercial policies, ensuring tailored solutions to meet individual needs
- Expanded client base by leveraging networking, referral programs, and targeted marketing initiatives, contributing to sustained business expansion
- Addressed and resolved customer inquiries and concerns efficiently, maintaining high client satisfaction and service quality
- Oversaw policy renewals, maintaining a retention rate that surpassed organizational standards through diligent client engagement and service excellence.
Education
Bachelor of Public Administration - Public Administration
Cal State Los Angeles
Los Angeles, CA06.2021
Skills
- Insurance Product Knowledge (Auto, Home, Life, Commercial)
- Client Relationship Management
- Sales and Prospecting
- Claims Processing and Assistance
- Policy Review and Updates
- Strong Communication and Negotiation Skills
- Problem-Solving and Conflict Resolution
- Time Management and Organization
- Google Certificate IT Support
Certification
Google IT Support
Timeline
Insurance Agent
Premier Group Insurance
03.2023 - Current
Insurance Agent
Farmers Insurance
07.2013 - 01.2020
Bachelor of Public Administration - Public Administration
Cal State Los Angeles
Google IT Support
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