Julian Rentas
Orlando
Summary
Customer-focused and reliable retail associate with over 5 years of combined experience in high-volume retail environments, including Ollie’s, Spencer’s, and Rue 21. Skilled in cash handling, customer service, team collaboration, and loyalty program promotion. Currently pursuing an Associate of Science in Computer Information and Technology, with hands-on experience in IT troubleshooting, networking, and database management. Known for attention to detail, adaptability, and consistently delivering results in fast-paced environments. Seeking opportunities to grow in retail leadership, customer service, or IT support roles.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front End Specialist
Ollies Bargain Outlet
Orlando
10.2024 - 01.2026
- Operated cash registers efficiently, accurately processing high-volume transactions while maintaining excellent customer service.
- Assisted customers with questions, returns, exchanges, and product location guidance to ensure a positive shopping experience.
- Promoted Ollie’s Army rewards program, consistently enrolling customers and supporting store engagement goals.
- Maintained a clean, organized checkout area and assisted with restocking as needed to support daily operations.
- Collaborated with team members to ensure smooth front-end operations during peak hours and seasonal sales.
- Monitored and followed company policies for discounts, promotions, and transactions to minimize errors.
Sales associate
Spencer's
Orlando
08.2022 - 12.2025
- Delivered exceptional customer service in a fast-paced retail environment, assisting customers with product selection, purchases, and inquiries.
- Exceeded daily and weekly sales goals through proactive engagement and upselling techniques.
- Maintained thorough knowledge of merchandise, promotions, and store policies to provide accurate information and enhance the shopping experience.
- Operated point-of-sale systems efficiently, processing cash, card, and gift transactions with accuracy.
- Assisted in visual merchandising and inventory management to ensure attractive displays and well-stocked shelves.
- Collaborated with team members to achieve store objectives and maintain a positive, productive work environment.
- Resolved customer concerns professionally and quickly, ensuring high levels of satisfaction and repeat business.
Sales associate
Rue 21
Orlando
06.2021 - 08.2022
- Provided outstanding customer service, assisting shoppers with product selection, fitting room support, and styling recommendations to enhance the shopping experience.
- Consistently achieved or exceeded sales goals through proactive engagement and upselling of merchandise and promotions.
- Maintained deep knowledge of store inventory, promotions, and company policies to answer customer questions accurately and efficiently.
- Operated point-of-sale systems with precision, handling cash, card, and returns while ensuring register accuracy.
- Assisted with visual merchandising, inventory management, and stock replenishment to maintain attractive and organized displays.
- Collaborated with team members to achieve store performance objectives and create a positive, energetic work environment.
- Addressed and resolved customer concerns professionally, ensuring satisfaction and encouraging repeat business.
Education
Associate of Science - Computer Information Technology
Valencia College
Orlando, FL 08.2022 - 01.2026
Skills
Technical / IT Skills:
- Troubleshooting hardware and software issues
- Network configuration and basic cybersecurity practices
- Database management and IT project support
- Operating systems: Windows, Linux
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CompTIA Network knowledge (in progress/planned)
Retail / Customer Service Skills:
- High-volume cash handling and POS operations
- Customer service and conflict resolution
- Upselling, cross-selling, and loyalty program promotion
- Inventory management and visual merchandising
- Team collaboration and communication
- Attention to detail and policy compliance
Professional / Soft Skills:
- Time management and multitasking in fast-paced environments
- Problem-solving and decision-making
- Adaptability and learning new systems quickly
- Professionalism and reliability
Timeline
Front End Specialist
Ollies Bargain Outlet
10.2024 - 01.2026
Associate of Science - Computer Information Technology
Valencia College
08.2022 - 01.2026
Sales associate
Spencer's
08.2022 - 12.2025
Sales associate
Rue 21
06.2021 - 08.2022