Jennifer Dominguez

• Specialize in Construction Mobilization Capital, Reverse Consolidations, Business Loans and Lines of Credit
• Compiled and analyzed data to determine approaches to improve customer base and performance.
• Responsible for loan boarding, maintaining loan database, and updating our system for loan modifications and assumptions
• Answer questions pertaining to all areas of loan servicing including payments and reserve accounts
• Ensure individual loans comply with investor guidelines.
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Improved customer retention rates by delivering exceptional after-loan support and fostering long-term relationships with key accounts.
• Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Closed lucrative business deals using strong negotiation and persuasion skills.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built relationships with customers and community to establish long-term business growth.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Delivered performance reviews, recommending additional training or advancements.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Directed hiring and onboarding programs for new employees.
• Coordinated technical training and personal development classes for staff members.
• Updated policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Served as the business expert who coached and mentored the Team to uncover sales opportunities among both current and potential business customers.
• Established strong working relationships with key industry stakeholders to build partnerships and expand networking opportunities for clients.
• Increased client satisfaction by providing personalized small business solutions and support.
• Analyzed competitive landscapes to identify potential threats or areas of opportunity for clients'' businesses, allowing them to make well-informed decisions about future growth strategies.
• Prospected for new business through networking, community outreach, and customer referral generation.
• Generated standard and custom reports to provide insights into business performance.

• Contacted perspective customers to present information on available services such as deposit accounts, individual retirement accounts, lines of credit and investment services.
• Analyzed client's financial status, develop financial plans based on analysis and discuss financial options with clients.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

• Frequently met with customer to discover their financial needs and provide product recommendation.
• Established and fostered client relationship by continued engagement and product recommendations.
• Processed Home Equity applications and completed loan Closings
• Proactively conducted quarterly audits to ensure the Banks policies and procedures are being met.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.