Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Ruis

Vallejo,California

Summary

Dynamic and results-driven Dispensary Manager at Enhanced Energies, skilled in operations management and customer relations. Achieved significant cost savings through vendor negotiations and enhanced customer satisfaction by resolving disputes effectively. Developed comprehensive employee training programs, fostering teamwork and collaboration to boost sales and improve service delivery.

Professional with significant experience in managing cannabis retail operations, ensuring compliance with state regulations, and driving sales growth. Strong focus on team collaboration, customer service, and inventory management. Reliable and adaptable, skilled in staff training, conflict resolution, and maintaining positive work environment. Prioritizes achieving results through effective leadership and strategic planning.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Dispensary Manager

Enhanced Energies
10.2021 - 10.2024
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
  • Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
  • Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the dispensary team.
  • Increased sales through effective product promotion and staff training in upselling techniques.
  • Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
  • Collaborated with marketing teams to develop promotional materials that effectively communicated the benefits of medical cannabis products to potential customers.
  • Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
  • Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
  • Coordinated special events at the dispensary, drawing in new clientele while offering existing customers unique experiences related to cannabis education or entertainment activities.
  • Guided staff in proper cannabis management techniques, enhancing the quality of products and customer experiences.

Grooming Salon Manager

Petco Animal Supplies Stores Inc.
03.2005 - 12.2020
  • Advanced salon visibility through community collaborations.
  • Managed and maintained health, welfare and proper care of animals.
  • Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
  • Boosted employee retention with supportive management practices and fostering a positive work culture.

Nurse

Sun Ridge at Lamaraposa
03.2001 - 03.2003
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.

Education

Associate Degree In Nursing - Nursing Education

Sunbridge School of Nursing
Fairfield, CA
06.2001

High School Diploma - General Studies

Rio Vista High
Rio Vista, CA
06.1999

Skills

  • Standard operating procedures
  • Employee training
  • Security protocols
  • Scheduling coordination
  • Store maintenance
  • Merchandising techniques
  • Special event planning
  • Patient care coordination
  • Operations management
  • Scheduling
  • Employee recruitment
  • Records management
  • Vendor relations
  • Profit and loss statements
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication

    • Customer relations

Timeline

Dispensary Manager

Enhanced Energies
10.2021 - 10.2024

Grooming Salon Manager

Petco Animal Supplies Stores Inc.
03.2005 - 12.2020

Nurse

Sun Ridge at Lamaraposa
03.2001 - 03.2003

Associate Degree In Nursing - Nursing Education

Sunbridge School of Nursing

High School Diploma - General Studies

Rio Vista High

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Colleen Ruis