Julian Torres
Jacksonville,FL
Summary
My name is Julian Torres, a motivated Facilities Coordinator with 2.5 years of experience in Facilities Operations positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance. With a number of years in the costumer service industry, mostly as a Team Lead, taking strong pride in directing activities of workgroups. Developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, leader, and consensus builder.
I have assisted in immense growth of each and every company I have worked for and I'm looking for the next step in my career!
Overview
6
6
years of professional experience
Work History
Facilities Coordinator
Innovative Service Technology - SEG
Jacksonville , Florida
08.2019 - Current
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Pushed contractors and vendors to complete projects within specified timelines.
- Assisted with meetings and conference room reservations.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Managed minor appliance issues and scheduled repairs.
- Prepared reports and schedules with accuracy.
- Reviewed and oversaw construction and renovation projects.
- Ordered, maintained and distributed supplies and inventory.
- Maintained facility grounds, equipment and safety compliance.
Server
Cheddar's Scratch Kitchen
Jacksonville, Florida
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Team Lead
Newk's Eatery
Jacksonville, Florida
08.2017 - 07.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
Sales Associate
Abercrombie & Fitch
Jacksonville, Florida
08.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Sandalwood High School
Jacksonville, FL06.2017
Skills
- Problem Solving
- Staff Training
- Bilingual (English & Spanish)
- Verbal and Written Communication
- Leadership
- Costumer Service
- Microsoft Excel/Computer Skills
- Outside Sales
Hobbies
As a former high school basketball player, I enjoy my free time in the gym. Focusing on improving my physique and sharpening my mind. Sports and fitness are true passions of mine.
Languages
Spanish
Native or Bilingual
Timeline
Server
Cheddar's Scratch Kitchen
11.2021 - Current
Facilities Coordinator
Innovative Service Technology - SEG
08.2019 - Current
Team Lead
Newk's Eatery
08.2017 - 07.2019
Sales Associate
Abercrombie & Fitch
08.2016 - 06.2017
Sandalwood High School
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