Dynamic professional with a strong background in sales and customer service, honed at Tilly's. Proven expertise in performance evaluations and new hire training, driving team success. Skilled in inventory management and problem-solving, consistently ensuring operational efficiency and enhanced customer satisfaction. Strong relationship builder, committed to fostering client loyalty.
Work History
Manager
1 Year 2 Months
Marc Jacobs | 04.2025 - Current
Coached and motivated team, driving sales and delivering exceptional customer service.
Monitored team productivity and performance, aligning efforts with company goals.
Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
Cultivated client relationships through proactive communication in person and via phone.
Trained employees to build confidence and accelerate adaptation to job roles.
Intern
2 Years 7 Months
Resnick & Louis | 11.2023 - Current
Established specific project goals to track progress and assess outcomes, facilitating informed decision-making.
Compiled industry trend reports that influenced managers in strategic business planning.
Audited legal documents to ensure compliance with policies and procedures, enhancing regulatory adherence.
Sales Lead
1 Year 6 Months
Tillys | 10.2023 - 04.2025
Led team of Sales Associates, coaching and guiding individuals to achieve personal sales goals.
Cultivated strong client relationships through consistent follow-up and engagement, enhancing customer loyalty.
Delivered exceptional customer service throughout sales process, ensuring positive experiences from initial inquiry to purchase completion.
Trained new employees on company policies and strong sales techniques.