Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Julian Zapata

Garfield,NJ

Summary

Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.

Overview

5
5
years of professional experience

Work History

Operation's Expert

Express Fashion LLC.
01.2022 - Current
  • Providing coaching and training for stockroom associates as needed
  • Process shipping and receiving orders according to Express time and efficiency standards
  • Replenish product as needed
  • Process freight and sensor product
  • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor
  • Coordinate product pricing and markdowns
  • Provide check-out support to customers as needed
  • Process fulfillment transactions quickly and accurately to ensure customer satisfaction
  • Share information on product, promotions, and loyalty programs
  • Assist Sales Associates during onboarding and training
  • Assist with product launches changes according to company SOP
  • Assist customers as needed on the sales floor with locating product and/or online orders
  • Deliver on all aspects of the customer experience model.

Bartender

Applebee's
03.2019 - 05.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Lead Sales Associate

Old Navy
06.2021 - 01.2022
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Performed inventory control procedures to manage stock.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Hudson County Community College
Jersey City, NJ
12.2014

High School Diploma -

Union City High School
06.2014

Skills

  • Customer service
  • Problem solving
  • Bilingual English/Spanish
  • Communication
  • Fast learner
  • Follow directions well
  • Warehouse Management
  • Order Fulfillment

Personal Information

Title: Operation's expert

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operation's Expert

Express Fashion LLC.
01.2022 - Current

Lead Sales Associate

Old Navy
06.2021 - 01.2022

Bartender

Applebee's
03.2019 - 05.2024

Hudson County Community College

High School Diploma -

Union City High School

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Julian Zapata