Marisa Willis
Jacksonville,FL
Summary
Results-driven professional with experience in cleaning and customer service roles. Skilled in problem-solving, team training, and developing efficient workflows. Committed to ensuring high standards of cleanliness and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Cleaner and Packer
Herring Cleaning and Restoration
Jacksonville, FL
10.2024 - 08.2025
- Operated cleaning equipment to maintain high standards of cleanliness across various facilities.
- Conducted thorough inspections to ensure compliance with safety and sanitation protocols.
- Trained new team members on effective cleaning techniques and safety guidelines.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
Cashier Team Lead
Pollo Tropical
Jacksonville, FL
08.2022 - 04.2024
- Supervised cashier team, ensuring efficient service and adherence to company policies.
- Trained new cashiers on system operations and customer engagement techniques.
- Managed cash handling procedures, verifying accuracy in daily transactions.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Flooring Processor
Big Deal
Jacksonville, FL
12.2022 - 05.2023
- Received and reviewed incoming materials.
- Processed damaged flooring from pallet merchandise.
Restaurant Hostess
Cracker Barrel Restaurant
Jacksonville, FL
08.2021 - 11.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover.
- Assisted guests with menu inquiries, enhancing dining experience.
- Collaborated with servers to coordinate seating arrangements during peak hours.
Education
N/A
Skills
- Strong work ethic
- Commercial cleaning proficiency
- Reliability and punctuality
- Floor care techniques
- Restroom sanitation
- Deep cleaning expertise
- Quality control monitoring
- Chemical handling
- Task delegation
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Lead Cleaner and Packer
Herring Cleaning and Restoration
10.2024 - 08.2025
Flooring Processor
Big Deal
12.2022 - 05.2023
Cashier Team Lead
Pollo Tropical
08.2022 - 04.2024
Restaurant Hostess
Cracker Barrel Restaurant
08.2021 - 11.2021
N/A