Juliana Arguello
Gypsum,CO
Summary
Results-driven professional with extensive experience in management and customer service. Adept at leading teams, optimizing operations, and delivering exceptional customer experiences. Skilled in problem-solving, conflict resolution, and building strong relationships with clients and stakeholders. Proven ability to drive team performance and meet business objectives while maintaining a customer-first approach. Strong communicator with a focus on motivating employees and ensuring customer satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Warehouse Operations Manager
Native Electric
02.2024 - Current
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Organized records of vehicles, schedules and completed orders.
Ice Rink Manager
The Downing Group (Rink at Belmar)
11.2022 - 02.2024
- Trained workers in service policies, safety requirements and specifics of activities.
- Enhanced customer service based on feedback from guests.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Identified issues, analyzed information and provided solutions to problems.
- Performed daily maintenance and safety inspections on paving, surfacing and tamping equipment to manage wear and tear.
- Oversaw maintenance and operation of the Ice Rink, Skate Hut and Zamboni equipment, maintaining safety, cleanliness and operational efficiency.
In Home Caretaker
A Caring Hand and Heart
10.2021 - 06.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Front Office Supervisor
Fairfield By Marriott Denver Downtown
01.2018 - 01.2020
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Hotel Front Desk Clerk
Courtyard by Marriott Rancho Bernardo
03.2017 - 12.2017
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Vista High School
Vista, CA06-2008
Skills
- Customer service and assistance
- High attention to detail
- Shift scheduling
- Verbal and written communication
- Safety procedures
- Operations management
- Computer skills
- Task prioritization
- Time management
- Teamwork and collaboration
Timeline
Warehouse Operations Manager
Native Electric
02.2024 - Current
Ice Rink Manager
The Downing Group (Rink at Belmar)
11.2022 - 02.2024
In Home Caretaker
A Caring Hand and Heart
10.2021 - 06.2022
Front Office Supervisor
Fairfield By Marriott Denver Downtown
01.2018 - 01.2020
Hotel Front Desk Clerk
Courtyard by Marriott Rancho Bernardo
03.2017 - 12.2017
High School Diploma -
Vista High School
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