Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Arguello

Gypsum,CO

Summary

Results-driven professional with extensive experience in management and customer service. Adept at leading teams, optimizing operations, and delivering exceptional customer experiences. Skilled in problem-solving, conflict resolution, and building strong relationships with clients and stakeholders. Proven ability to drive team performance and meet business objectives while maintaining a customer-first approach. Strong communicator with a focus on motivating employees and ensuring customer satisfaction in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Warehouse Operations Manager

Native Electric
02.2024 - Current
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Organized records of vehicles, schedules and completed orders.

Ice Rink Manager

The Downing Group (Rink at Belmar)
11.2022 - 02.2024
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Enhanced customer service based on feedback from guests.
  • Monitored workers for performance, professionalism and service quality.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.
  • Identified issues, analyzed information and provided solutions to problems.
  • Performed daily maintenance and safety inspections on paving, surfacing and tamping equipment to manage wear and tear.
  • Oversaw maintenance and operation of the Ice Rink, Skate Hut and Zamboni equipment, maintaining safety, cleanliness and operational efficiency.

In Home Caretaker

A Caring Hand and Heart
10.2021 - 06.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Front Office Supervisor

Fairfield By Marriott Denver Downtown
01.2018 - 01.2020
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Hotel Front Desk Clerk

Courtyard by Marriott Rancho Bernardo
03.2017 - 12.2017
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

High School Diploma -

Vista High School
Vista, CA
06-2008

Skills

  • Customer service and assistance
  • High attention to detail
  • Shift scheduling
  • Verbal and written communication
  • Safety procedures
  • Operations management
  • Computer skills
  • Task prioritization
  • Time management
  • Teamwork and collaboration

Timeline

Warehouse Operations Manager

Native Electric
02.2024 - Current

Ice Rink Manager

The Downing Group (Rink at Belmar)
11.2022 - 02.2024

In Home Caretaker

A Caring Hand and Heart
10.2021 - 06.2022

Front Office Supervisor

Fairfield By Marriott Denver Downtown
01.2018 - 01.2020

Hotel Front Desk Clerk

Courtyard by Marriott Rancho Bernardo
03.2017 - 12.2017

High School Diploma -

Vista High School
Juliana Arguello