Juliana Asuku
Warrington,PA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Amazon Fresh
389 Easton Rd, Warrington, PA 18976
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier and Sales Associate
Ross Dress For Less
958 W Street Rd, Warminster, PA 18974
08.2017 - 02.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Economics
Ahmadu Bello University
Zaria, Nigeria01.2002
High School Diploma -
United Faith Tabernacle College
Jarawan Kogi, Jos East, Plateau State, Nigeria06.1998
Skills
- Strategic Planning
- Customer Service
- Teamwork and Collaboration
- POS System Operations
- Monitor Security
- Shipment Processing
- Product Promotion
- Self-Checkout Assistance
- Inventory Pricing
- Merchandising Proficiency
Languages
English
Full Professional
Timeline
Sales Associate
Amazon Fresh
03.2022 - Current
Cashier and Sales Associate
Ross Dress For Less
08.2017 - 02.2022
Bachelor of Science - Economics
Ahmadu Bello University
High School Diploma -
United Faith Tabernacle College