Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juliana Asuku

Warrington,PA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Sales Associate

Amazon Fresh
03.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cashier and Sales Associate

Ross Dress For Less
08.2017 - 02.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Mentored new team members on sales software system operation.
  • Reviewed new promotions and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelor of Science - Economics

Ahmadu Bello University
Zaria, Nigeria
01.2002

High School Diploma -

United Faith Tabernacle College
Jarawan Kogi, Jos East, Plateau State, Nigeria
06.1998

Skills

  • Strategic Planning
  • Customer Service
  • Teamwork and Collaboration
  • POS System Operations
  • Monitor Security
  • Shipment Processing
  • Product Promotion
  • Self-Checkout Assistance
  • Inventory Pricing
  • Merchandising Proficiency

Languages

English
Full Professional

Timeline

Sales Associate

Amazon Fresh
03.2022 - Current

Cashier and Sales Associate

Ross Dress For Less
08.2017 - 02.2022

Bachelor of Science - Economics

Ahmadu Bello University

High School Diploma -

United Faith Tabernacle College

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Juliana Asuku