Juliana Bolaños
Austin
Summary
My foundation is in customer service-related work. The impression I am eager to leave on the people I interact with is kindness and a sense of understanding human to human, but I am also ready to confront any situation with willingness to learn and resolution. I would appreciate the opportunity to show my value to this job. Thank you.
Overview
3
3
years of professional experience
Work History
Team Member
Amazon
Buda, TX
11.2025 - Current
- Operated material handling equipment to transport goods efficiently throughout the facility.
- Assisted in inventory management by accurately labeling and organizing products on shelves.
- Collaborated with team members to ensure timely order fulfillment and processing.
- Maintained a clean and safe work environment, adhering to safety protocols at all times.
- Supported seasonal demand increases by efficiently managing workload during high-traffic periods.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Dispatch Manager
Chick-fil-A
Austin, TX
09.2024 - 10.2025
- Managed daily dispatch operations to ensure timely delivery of customer orders.
- Coordinated communication between kitchen staff and delivery personnel for efficient order fulfillment.
- Trained new team members on dispatch procedures and software systems.
- Resolved customer inquiries and issues related to order status and delivery times promptly.
- Analyzed workflow processes to identify areas for improvement in efficiency and accuracy.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Customer Service Cashier
Best Buy
Austin, TX
02.2023 - 08.2023
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate cash register balances throughout shifts.
- Trained new staff on cash handling procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customers delivery orders accurately.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Team Leader
Orange Leaf Frozen Yogurt
Austin, TX
12.2022 - 01.2023
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new team members on store procedures and best practices.
- Implemented inventory management techniques to reduce waste and improve stock levels.
- Monitored compliance with health and safety standards, ensuring a safe environment for staff and customers.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Garza Independent High School
Austin, TX03-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Costumer phone support
- Data entry
- Willingness to learn
- Shipping and receiving
- Verbal and written communication
- Problem-solving
- Clear communication
- Following instructions
- Flexible schedule
- Computer skills
- Fluent in Spanish
- Continuous development
- Proficient in Word, Excel, PowerPoint, and Google Docs
- Driving
- Outdoor Work
Timeline
Team Member
Amazon
11.2025 - Current
Dispatch Manager
Chick-fil-A
09.2024 - 10.2025
Customer Service Cashier
Best Buy
02.2023 - 08.2023
Team Leader
Orange Leaf Frozen Yogurt
12.2022 - 01.2023
High School Diploma -
Garza Independent High School