JULIANA CASillas
Summary
Hospitality leader who rises fast and is recognized as one of the hardest workers on the floor. Skilled at managing teams, training staff, and running smooth, high-pressure operations while delivering exceptional guest experiences. Known for motivating others, taking initiative, and setting the standard for excellence.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Mouton’s Bistro & Bar
01.2023 - Current
- Promoted from wait staff to manager within four months, recognized for strong service skills and leadership ability
- Directed staff scheduling, shift coordination, and daily operational flow across front-of-house
- Trained and supervised new hires in both service standards and operational procedures to ensure consistency
- Provided high- level guest service and resolved escalations, maintaining a positive dining experience
Shift Lead/Overseer
Round Rock Donuts
01.2022 - 01.2023
- Promoted from cashier to shift lead within a few months, entrusted with directing daily operations
- Led a high-volume, fast paced donut shop, coordinating staff to maintain efficiency and service quality
- Managed customer service issues and escalations with professionalism to ensure a positive guest experience
- Supported team performance by delegating tasks, monitoring workflow, and maintaining a smooth shift operation
Online Grocery Pickup Associate / Team Lead
Walmart
01.2020 - 2022
- Promoted from associate to team lead for strong reliability, accuracy, and customer service
- Coordinated workflow and supervised team members to maintain efficiency and service quality in a fast-paced, high-volume environment
- Ensured accuracy and timeliness of order fulfillment, adapting quickly to customer needs and special requests
- Directed backroom organization and inventory flow, supporting smooth operations and consistent execution
Education
High School Graduate -
Homeschooled
Skills
- Lead & Train Teams in Exceptional Service
- Manage High Volume & Fast Paced Operations in FOH & Bar
- Provide Outstanding Guest Experiences
- Oversee Inventory, Ordering and Operational Flow
- Bartending & Service Expertise
- Fast Learner & Adaptability
Timeline
Manager on Duty
Mouton’s Bistro & Bar
01.2023 - Current
Shift Lead/Overseer
Round Rock Donuts
01.2022 - 01.2023
Online Grocery Pickup Associate / Team Lead
Walmart
01.2020 - 2022
High School Graduate -
Homeschooled
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