Juliana Castillo

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Communicated with parents regarding children's progress and development, raising any issues.
• Engaged with children on individual basis to build positive relationships.
• Taught children basic life skills, manners and personal hygiene.

.Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Processed refunds and exchanges in accordance with company policy.
• Learned duties for various positions and provided backup at key times.

• Reported incidents and completed appropriate paperwork to document incidents.
• Communicated observed or suspected resident change of condition to department care coordinator.
• Prevented and handled conflict by working with team towards solution.
• Delegated assignments to appropriate individuals based on skills, roles and interests.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.