Juliana Castro Hayden

Temporary data entry and call center job.

• Provided exceptional service to high volume of daily customers.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

• Operated POS terminals to input orders, split bills and calculate totals.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Minimized customer wait times by taking and filling large volume of orders each day.

• Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
• Restocked tables, wait staff areas and order staging areas.
• Relayed orders and special requests to cooks.
• Reset tables between guests, refilled condiments and wiped down surfaces.

• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Instructed new staff members on food handling procedures and service techniques.
• Worked directly with servers for more than 5 shifts during training process.
• Provided exceptional service to high volume of daily customers.

• Supervised serving staff to drive high level of hospitality and food excellence.
• Created positive guest experience by listening to guest needs and recommending options to meet requests.
• Trained and acclimated new servers to restaurant's culture and operations.

• Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

• Operated POS terminals to input orders, split bills and calculate totals.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.